Desirea Calles
Los Lunas
Summary
Seasoned Clinical Laboratory Assistant with many years of experience providing phlebotomy services. Talented at collecting samples using venipuncture and other collection procedures. Preparing solutions, label tubes, and specimen containers.
Overview
25
25
years of professional experience
Work History
Clinical lab Assistant level 2 – Phlebotomist
TryCore Laboratories
Lovelace Heart Hospital
05.2022 - Current
- Conducted hematology tests to ensure transfusion patients receive compatible blood types.
- Collected samples from patients for various tests including blood work, urine analysis.
- Promoted workflow and reduced downtime by ensuring sufficient supply levels of reagents and equipment.
- Calibrated equipment, administered quality controls and drove maintenance procedures to promote operational efficiency.
- Communicated effectively with healthcare providers regarding specimen collection procedures.
- Prepared specimens for laboratory analysis according to established protocols.
- Maintained laboratory equipment by performing regular cleaning and calibration tasks.
- Assisted in inventory management by organizing and restocking laboratory supplies.
- Documented test results accurately in the laboratory information management system.
- Collaborated with team members to ensure efficient workflow during busy periods.
- Conducted routine quality control checks on samples before testing procedures.
- Trained new staff on safety protocols and proper laboratory techniques.
- Adhered to HIPAA regulations when dealing with confidential patient information.
- Recorded test results in patient charts accurately and timely.
- Assisted laboratory personnel with specimen collection and processing.
- Verified accuracy of test results using quality control procedures.
- Carried out pre-analytic, analytic and post-analytic procedures to reduce inaccuracy.
Office Administrator/Phlebotomy Supervisor/Lead Phlebotomist/Phlebotomist
SCHRYVER MEDICAL/Trident Care
Albuquerque
11.2007 - 02.2018
- Managed office communications and ensured timely responses to inquiries.
- Coordinated scheduling for staff and maintained calendar updates.
- Processed incoming and outgoing correspondence efficiently and accurately.
- Organized patient records and maintained confidentiality standards consistently.
- Assisted with inventory management and ordered office supplies as needed.
- Supported billing processes by verifying patient information for accuracy.
- Trained new administrative staff on office procedures and protocols effectively.
- Implemented filing systems to enhance document retrieval efficiency within the office.
- Coordinated and managed daily administrative operations of the office.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Organized and maintained filing systems, including electronic databases and records.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Processed invoices on a timely basis according to established procedures.
- Processed financial documents, contracts, expense reports and invoices.
- Monitored office equipment maintenance contracts ensuring all equipment is serviced regularly according to manufacturer's guidelines.
- Supported Human Resources activities by maintaining personnel files in accordance with legal requirements.
Phlebotomy Technician
TRICOR Laboratories
Albuquerque
07.2005 - 05.2007
- Collected blood samples following safety and infection control protocols.
- Prepared specimens for laboratory analysis and transport.
- Maintained accurate patient records and documentation.
- Communicated with patients to explain procedures and alleviate concerns.
- Ensured proper labeling and handling of specimens for testing.
- Collaborated with lab personnel to streamline sample processing workflows.
- Operated and maintained phlebotomy equipment and supplies.
- Performed venipuncture and skin puncture on patients of all ages.
- Collected blood samples in a safe and sanitary manner according to established procedures.
- Labeled specimen containers with patient information accurately and legibly.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Adhered to HIPAA regulations while maintaining confidentiality of patient information.
- Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
- Maintained cleanliness of work area throughout shift.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Ensured that equipment was properly maintained and sterilized between uses.
- Educated patients regarding the procedure and answered any questions they had.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Followed safety protocols while handling hazardous materials such as bio-hazardous waste or chemicals used in phlebotomy techniques.
- Verified patient identification prior to collection of specimens using two forms of ID verification.
- Maintained records of specimens taken, test results, or other pertinent information in an organized fashion.
- Used multiple electronic medical software to conduct patient intakes and send correspondence.
- Conducted quality control checks on equipment regularly.
- Identified patients using proper procedures prior to specimen collection.
- Collaborated with healthcare teams to enhance patient care and improve specimen collection processes.
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
- Assisted in the training and mentoring of new phlebotomy staff.
- Utilized aseptic techniques to prevent infection and cross-contamination during blood collection.
Office Manager/Loan Officer/Debt Collector
COURTESY LOANS
Farmington
02.2001 - 02.2005
- Managed daily office operations and ensured smooth workflow at Courtesy Loans.
- Coordinated scheduling and appointments for team members and clients.
- Oversaw inventory management and ordered supplies as needed.
- Facilitated communication between departments to enhance collaboration.
- Developed and maintained filing systems for easy access to documents.
- Trained new staff on office procedures and company policies.
- Implemented office procedures to improve efficiency and organization.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Maintained filing system for records, correspondence and other documents.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Supervised staff members, organized schedules and delegated tasks.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Developed and implemented office policies and procedures.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Provided administrative support to management team including preparing reports and presentations.
- Organized company events including holiday parties, team building activities .
Education
Completed Course - Organizational Management
CNM
Albuquerque, NM07.2010
Certification in Completion - Lab Assistant Program
TriCore Reference Laboratories
Albuquerque, NM07.2005
Certification in - Phlebotomy Technician
San Juan College
Farmington, NM05.2005
Diploma -
University of Valencia Campus
New Mexico11.2003
GED -
Skills
- Hematology testing
- Specimen preparation
- Quality control
- Patient record management
- Laboratory safety compliance
- Inventory management
- Team collaboration
- Effective communication
- Attention to detail
- Problem solving
- Time management
- Customer interaction
- Phlebotomy expertise
Timeline
Clinical lab Assistant level 2 – Phlebotomist
TryCore Laboratories
05.2022 - Current
Office Administrator/Phlebotomy Supervisor/Lead Phlebotomist/Phlebotomist
SCHRYVER MEDICAL/Trident Care
11.2007 - 02.2018
Phlebotomy Technician
TRICOR Laboratories
07.2005 - 05.2007
Office Manager/Loan Officer/Debt Collector
COURTESY LOANS
02.2001 - 02.2005
Completed Course - Organizational Management
CNM
Certification in Completion - Lab Assistant Program
TriCore Reference Laboratories
Certification in - Phlebotomy Technician
San Juan College
Diploma -
University of Valencia Campus