Desirea Contero
San Antonio
Summary
Dedicated professional with a strong commitment to innovation and integrity. Proven organizational skills and a solid educational background support effective collaboration with diverse teams. Aiming to contribute positively to a forward-thinking company while fostering a compassionate work environment.
Overview
10
10
years of professional experience
Work History
Licensed Insurance Agent P&C & Auto
USAA - P&C Auto Insurance
San Antonio
06.2023 - 01.2025
- Assisted clients with policy selection and coverage options.
- Processed applications and maintained accurate client records.
- Educated clients on insurance products and benefits.
- Collaborated with underwriters to assess risk factors and premiums.
- Resolved client inquiries and provided exceptional customer service.
- Provided assistance with billing inquiries, payment processing, and customer service issues.
- Conducted customer needs assessments to identify appropriate coverage levels and options.
- Maintained accurate records of client information including contact details and policy changes.
- Ensured compliance with all federal, state, local laws and regulations regarding insurance practices.
- Upsold products to policyholders and potential new clients.
- Advised clients on their insurance needs and coverage options based on individual requirements.
Credit Card Dispute Specialist
Chase
San Antonio
06.2022 - 02.2023
- Take an average of 40-50 inbound calls a day
- Follow monthly step goals and floor goals, including average handle time, hold time and time off the phone metrics.
- Work on sharepoint errors from previous cases.
- Follow Regulation Z guidelines.
- Follow Visa & Mastercard Policy's and Procedures.
OTM Sales, Outbound Business Agent
Spectrum
San Antonio
08.2021 - 04.2022
- Responsible for making sure all current customers know about all services spectrum has to offer
- Make sure all current customers are updated on latest infrastructures.
- Call businesses all over the U.S that don't have spectrum services to offer services.
- Key in orders to set up install dates for new customers, using up to 3 different programs.
- Overlook construction orders to make sure customer is aware how long and when construction will be completed.
- Make an average of 150 calls a day.
Sales Lead/Operations Manager
Amtel (T-Mobile)
San Antonio
06.2015 - 01.2021
- Managed sales floor and head of operations
- Aided and assisted in the opening of multiple new stores at different locations
- Lead district conference calls to discuss revenue, goals, and sales
- Resolved escalations whether by phone or in person interactions
- Complied with all regulatory guidelines
- Consistently achieved or surpassed monthly incentive goals as well as achieved personal goals as an employee and part of the team
- Handled inventory, cash transactions and deposits effectively
Education
High School Diploma -
James Madison High School
San Antonio, TX06-2010
Skills
- Excellent customer service/sales experience
- Experience with working in a fast pace environment
- Strong leadership skills
- Ability to work under time constraints
- Ability to adapt to new environments
- Merchandising
- Excellent communication skills
- Excellent organization skills
- Strong ability to overcome adversity and new changes
- Ability to multitask
- Experience with troubleshooting phones and tablets
- Walking customers through IOS and android features
- Resolving complex or difficult issues
- Using time management
- Proven skills to motivate team members to success
- Policy selection
- Risk assessment
- Client education
Timeline
Licensed Insurance Agent P&C & Auto
USAA - P&C Auto Insurance
06.2023 - 01.2025
Credit Card Dispute Specialist
Chase
06.2022 - 02.2023
OTM Sales, Outbound Business Agent
Spectrum
08.2021 - 04.2022
Sales Lead/Operations Manager
Amtel (T-Mobile)
06.2015 - 01.2021
High School Diploma -
James Madison High School
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