Desirea Davis
Spring
Summary
Results-driven, dependable, and hardworking professional with excellent reputation for quality, efficiency, and commitment to quality customer service.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Sutherland Global Services
Houston
07.2019 - Current
- Completed contract forms, prepare change of address records, or issue service discontinuance orders, using computers
- Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Contacted customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
- Determined charges for services requested, collect deposits or payments, or arrange for billing
- Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Solicited sales of new or additional services or products
- Led team in developing project plans and timelines for operational initiatives.
- Analyzed performance data to identify areas for process improvement and efficiency.
- Oversaw daily operations, ensuring adherence to company policies and best practices.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Secretary
Rosary Home Health
Houston
01.2019 - 07.2019
- Completed reports as signed by Management
- Assisted in obtaining and verifying insurance eligibility and authorization for services provided and documented complete information.
- Produced and distribute correspondence memos, letter, faxes and forms.
- Answered incoming calls, and routed to the appropriate department.
- Organized and scheduled meetings and appointments
- Documented all pertinent communication with patients, physicians, insurance company as it may relate to the patients
- Managed scheduling for healthcare staff and patient appointments.
- Organized medical records and maintained confidentiality protocols.
- Coordinated communication between patients, families, and healthcare providers.
- Assisted with billing and insurance documentation processes.
- Maintained inventory of office supplies and medical equipment.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
BDC Representative
Gillman Automotive Group
Houston
02.2018 - 02.2019
- Handle and route all incoming phone calls.
- Discuss vehicles in inventory, their availability and selling price.
- Set and confirm all appointments for the sale representatives.
- Conduct follow-up calls on direct mail campaigns.
- Perform long-term follow up on unsold customers
Childcare Provider
Boys and Girls Club
Houston
07.2014 - 04.2015
- Communicated with parents and/or guardians about daily activities, behaviors, and related issues
- Continuously communicated with children, peers, program instructors, management, and parents to promote learning and ensure smooth operations
- Kept records on individual children, including daily observations, information about activities, meals served, and medications administered
- Maintained a safe play area
- Provided activities and opportunities, appropriate to the developmental levels of the children, that encouraged curiosity, exploration, and formulation of problem-solving skills
- Sanitized toys and play equipment
- Supported the emotional and social development of the children while encouraging understanding of others and positive self-concepts
Cashier
Walmart
Houston
07.2014 - 12.2014
- Maintained customer communication throughout the ordering or check out process
- Processed merchandise returns or exchanges
- Provided a positive customer experience through customer care and attention to detail
- Received payment by cash, check, credit cards, or automatic debits, maintaining all cash and receipts
Education
Associate of Science - Medical Billing and Coding
Ultimate Medical Academy
Skills
- PAYMENTS
- POINT OF SALE
- BILLING
- CMS
- COMPENSATION
- Call Center
- Customer Care
- Customer Service
- Secretarial
- Patent
- Front Office
- ICD-9
- Medical Billing
- ICD-10
- Medical Records
- Medical Coding
- Insurance Verification
- Order Entry
- Clerical Experience
- HIPAA
- Medical Terminology
- ICD Coding
- Medical Office Experience
- Microsoft Powerpoint
- Typing
- Communication skills
- Office experience
- Microsoft Excel
- Time management
- Electronic Health Records (EHR)
- Payment Posting
- Scheduling
- Insurance Claim Processing
- EOBs
- Co-Payments
- Deductibles
- Manage Care (HMO, PPO, and POS)
- Government Payers
- Third Party Payers
- Worker's Compensation
- HCPCS
- CPT
- Medicare
- Medicaid
- Tricare
- CMS 1500
- CMS 1450 (UB-04)
- Fee Schedules
- Customer support
- CRM software
- Conflict resolution
- Data entry
- Team leadership
- Training development
- Customer service
Professional Skills
- Electronic Health Records (EHR)
- Payment Posting
- Scheduling
- HIPAA
- Insurance Verification
- Insurance Claim Processing
- EOBs
- Co-Payments
- Deductibles
- Manage Care (HMO, PPO, and POS)
- Government Payers
- Third Party Payers
- Worker's Compensation
- Medical Billing
- Medical Coding
- ICD-9/ICD-10
- HCPCS
- CPT
- Medical Terminology
- Medicare
- Medicaid and Tricare
- CMS 1500
- CMS 1450 (UB-04)
- Fee Schedules
Assessments
Building relationships for childcare providers, Highly Proficient, 06/01/19
Timeline
Customer Service Representative
Sutherland Global Services
07.2019 - Current
Secretary
Rosary Home Health
01.2019 - 07.2019
BDC Representative
Gillman Automotive Group
02.2018 - 02.2019
Childcare Provider
Boys and Girls Club
07.2014 - 04.2015
Cashier
Walmart
07.2014 - 12.2014
Associate of Science - Medical Billing and Coding
Ultimate Medical Academy
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