Desirea Gholson
North Chesterfield ,VA
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Store Manager
Bath And Body Works
10.2014 - Current
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
District Training Store Manager
Things Remembered
06.2004 - 10.2014
- Enhanced employee performance by developing and implementing comprehensive training programs for district stores.
- Increased store efficiency by conducting regular evaluations and providing constructive feedback to staff members.
- Streamlined operations by collaborating with store managers to establish best practices and standard operating procedures.
- Improved customer satisfaction by ensuring all employees received consistent, high-quality training on products and services.
- Reduced employee turnover by creating a supportive work environment focused on growth and development opportunities.
- Ensured compliance with company policies and procedures through thorough training of staff members at each location in the district.
- Assisted underperforming stores in identifying areas of improvement, providing guidance on action steps for increased success moving forward.
- Conducted periodic audits of inventory levels at each store location, implementing corrective measures as needed to minimize loss and maximize profitability.
- Established succession planning by training and mentoring 6 associates into leadership positions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
No Degree - Criminal Justice
ITT Technical Institute
RichmondHigh School Diploma -
John Marshall High School
Richmond, VA06.2003
Skills
- Store Merchandising
- Personnel development
- POS Systems
- Customer Service Management
- Shift Scheduling
- Employee Training
- Hourly shift management
- Team Development
- Customer Relations
- Customer Service
- Team motivation
- Special Events
- Store Opening and Closing
- Team Building and Leadership
- Opening and closing procedures
- Multitasking and Organization
- Staff Supervision
- Sales Coaching
- Accurate Cash Handling
- Friendly and Positive
- Team leadership and coaching
- Root Cause Analysis
- Performance Reviews
Accomplishments
- Supervised team of (35 during non peak to 73 during peak season )staff members.
- Collaborated with team of 12 in the development Labor Operating Model for Bath and Body Works.
- Achieved Gingham Heart Award by introducing performing above company standards during Stand alone Company status.
- Recruited 4 successful new managers within two year.
- Managed a store that exceeded company expectations in every category during the 2-4 quarter.
Certification
- Master Engraver M40G, 8080 and IS400
Timeline
Store Manager
Bath And Body Works
10.2014 - Current
District Training Store Manager
Things Remembered
06.2004 - 10.2014
No Degree - Criminal Justice
ITT Technical Institute
High School Diploma -
John Marshall High School