Lauren Lightner
Summary
Professional with background in community engagement and relationship building. Adept at organizing events, managing volunteer programs, and developing outreach strategies. Known for strong collaboration with teams and adaptability to changing needs. Skilled in communication, public speaking, and project management. Reliable and results-driven, always striving to achieve impactful outcomes.
Overview
16
16
years of professional experience
Work History
Guest Service Representative
Hyatt Hotels Corp
07.2023 - 11.2024
- Mentor to fellow colleagues on becoming better speakers in front of others.
- Mentor colleagues with presenting power points in team meetings with supervisors and managers.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
- Improved team efficiency with thorough training on customer service protocols.
- Handled customer complaints to satisfy and retain guests.
Crisis Patient Care Tech
MHMR Tarrant County (My Health My Resource)
10.2022 - 06.2023
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Patient Support Specialist
The Pill Club
07.2018 - 09.2022
- Assisted customers with various billing and troubleshooting situations in call center setting
- Delivering exceptional Patient Care Experiences
- Managing accurate documentation and reports for patients
- Educate patients regarding healthcare services about women's productive health
Ortho Floor Supervisor
Brident Dental
08.2016 - 04.2017
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
- Monitored employee adherence to company guidelines regarding dress code, punctuality, and workplace conduct for consistency across the team.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Evaluated work of 4 floor employees to improve performance.
Community Outreach Coordinator
Boys and Girls Club of Greater Tarrant County
09.2008 - 04.2016
- Served as a liaison between the organization and key stakeholders, fostering trust through open communication and transparent decision-making processes.
- Advocated for underrepresented populations within the community, ensuring their voices were heard when shaping organizational policies or planning new programs.
- Strengthened relationships with community partners through regular communication and collaboration on joint initiatives.
- Maintained an up-to-date knowledge of best practices in community outreach, regularly attending professional development workshops and networking events to stay informed about new strategies or tools that could enhance program impact.
- Built a robust network of professional contacts who could be leveraged for resource sharing or collaborative ventures in support of community outreach objectives.
- Developed educational materials to support community members in accessing available services and resources more efficiently.
- Connected individuals with available and relevant resources.
- Helped students within the community with applying for
- Went to different college visits with the students around the community.
Education
Bachelor of Science in Management -
University of Phoenix
Tempe, AZ01-2023
Skills
- Community resource management
- Recordkeeping skills
- Nonprofit experience
- Proficient in Microsoft Office
- Critical thinking skills
- Written and verbal communication
- Crisis intervention
Timeline
Guest Service Representative
Hyatt Hotels Corp
07.2023 - 11.2024
Crisis Patient Care Tech
MHMR Tarrant County (My Health My Resource)
10.2022 - 06.2023
Patient Support Specialist
The Pill Club
07.2018 - 09.2022
Ortho Floor Supervisor
Brident Dental
08.2016 - 04.2017
Community Outreach Coordinator
Boys and Girls Club of Greater Tarrant County
09.2008 - 04.2016
Bachelor of Science in Management -
University of Phoenix
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