Desirea Riley
Temple,GA
Summary
Proactive Office Manager/Phlebotomy/Patient Care Technician with extensive experience handling sensitive information, providing exceptional customer service, and streamlining office operations. Skilled in patient care, specimen handling, and maintaining high accuracy in medical documentation. Brings strong communication, billing, scheduling, and data entry skills to advance operational efficiency and patient satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Manager/Phlebotomy/Patient Care Technician
Mt Zion Primary Healthcare Clinic
4248 Mt. Zion Rd. Carrollton, Ga 30117
05.2019 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Contributed to workplace safety by ensuring compliance with established emergency protocols.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Crew Member Team Leader
Hardees
2154 Franklin Pkwy Franklin, Ga 30217
11.2015 - 09.2019
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Implemented training for new hires, ensuring they were well-equipped to perform their duties.
- Oversaw cash management procedures, ensuring accuracy in transactions and reducing discrepancies in end-of-day reports.
- Resolved customer complaints promptly, going above-and-beyond to ensure complete satisfaction with our services.
Education
Healthcare
West Ga Technical College
La Grange, GAVillage Samaritan Training Institute
Carrollton, Ga01-2018
High School Diploma -
Heard County High
Franklin05-2017
Skills
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Data Entry
- Mail handling
- Scheduling
- Management
- Multitasking
- Patient Communication
Certification
Certified Phlebotomy Technician NHA 02/2019
Certified Patient Care Technician NHA 03/2019
Timeline
Office Manager/Phlebotomy/Patient Care Technician
Mt Zion Primary Healthcare Clinic
05.2019 - Current
Crew Member Team Leader
Hardees
11.2015 - 09.2019
Healthcare
West Ga Technical College
Village Samaritan Training Institute
High School Diploma -
Heard County High