Desirea Rodas

Managed monthly and weekly accounts receivable calls and reports to ensure accurate financial tracking.

• Processed vendor invoices and long-term care insurance claims, maintaining timely payments.
• Conducted monthly safety meetings and ensured compliance with OSHA regulations while safeguarding HIPAA standards.
• Adjusted workloads to maximize productivity and meet project deadlines effectively.
• Addressed customer inquiries promptly, enhancing satisfaction through professional issue resolution.
• Oversaw inventory management, optimizing supply levels while minimizing costs.
• Updated reports, managed accounts, and generated reports for company database.
• Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
• Prepared thorough documentation for a successful annual audit in line with regulatory requirements.
• Streamlined filing systems and digitized essential records to enhance office operational efficiency.

Human Resources/Payroll: Facilitate the onboarding process for new employees, manage termination procedures, coordinate initial, monthly, and annul employee trainings. I ensure adherence to state and federal regulations. Process EDD, conduct timecard audits, manage workers' compensation, maintain I-9 files, employee records, health documents, and performance evaluations while upholding confidentiality and HIPPA regulations.

• Maintained human resources information system and kept employee files up to date and accurate.
• Conducted new employee onboarding and provided ongoing orientation training.
• Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
• Completed background and reference checks to facilitate hiring and onboarding of employees.
• Completed employment verifications and unemployment paperwork prior to hire or termination.
• Reviewed human resources paperwork for accuracy and completeness.
• Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
• Handled employee inquiries and complaints regarding policy and benefits issues.
• Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
• Supported managers in addressing employee concerns, fostering positive workplace relationships.
• Complied with labor laws and regulations while managing payroll functions efficiently.
• Facilitated open communication channels between employees and management, resolving conflicts swiftly when needed.
• Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
• Improved employee retention with targeted professional development opportunities.
• Conducted performance evaluations, identifying areas of improvement and offering constructive feedback.
• Improved employee onboarding experience, creating welcoming environment for new hires.
• Streamlined benefits administration, ensuring timely updates and queries resolution.
• Developed and maintained employee handbook, updating policies as necessary.
• Organized company-wide events to boost morale and encourage team bonding.
• Managed payroll processing, ensuring accuracy and compliance with state and federal regulations.

• Improved patient satisfaction by carefully evaluating their needs and developing personalized discharge plans.
• Advocated for patients'' best interests, working closely with healthcare providers to develop appropriate treatment plans and interventions.
• Coordinated timely discharges by effectively communicating with physicians, nurses, social workers, and other relevant stakeholders.
• Established strong relationships with community agencies, enabling effective coordination of post-discharge support services.
• Solved problems related to abrupt changes in discharge, coordinated updates and communicated discharge plans.
• Served as a key resource for patients and families, providing guidance on post-discharge care options and resources.
• Worked with utilization review to establish prior authorization for timely discharges.
• Promoted a patient-centered approach to discharge planning, incorporating individual preferences and needs into the development of tailored care plans.
• Ensured compliance with federal regulations and accreditation standards related to discharge planning activities within the organization.
• Assisted patients in accessing financial assistance programs, helping to alleviate the burden of medical expenses during their transition from hospital care.
• Coordinated patient discharge planning and follow-up care.
• Assisted patients in accessing housing, financial assistance and other community resources.
• Facilitated family meetings to discuss patient care plans.
• Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
• Built strong relationships with local home health agencies, healthcare providers, veterans affairs to strengthen collaborative efforts in service delivery.

• Responded to inquiries from callers seeking information.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Reviewed invoices, payment requests, and expense reimbursements prior to approval.
• Developed correspondence letters, memos, and emails.
• Maintained up-to-date employee records in compliance with legal requirements, ensuring accuracy and accessibility for authorized personnel.
• Contributed to a positive work environment by greeting visitors professionally, managing incoming calls, and addressing needs promptly.
• Maintained high level of confidentiality and integrity when handling sensitive employee documents.
• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
• Processed Medicare/Medi-Cal for eligibility

• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Assisted patients with daily living activities for enhanced comfort and wellbeing.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
• Supported needs of 99 residents under long-term care.

• Optimized storage and distribution procedures, resulting in improved organization and accessibility of supplies.
• Provided exceptional customer service when addressing requests from clinical staff members regarding stock availability or product information.
• Streamlined order processing for timely delivery of essential supplies, reducing delays in patient care.
• Conducted regular inventory audits to identify discrepancies or issues, leading to prompt resolution and prevention of similar future problems.
• Enhanced inventory management by implementing an efficient tracking system for all medical supplies.
• Ensured compliance with state regulatory standards related to medical supply storage and handling practices.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Strengthened vendor relationships through regular communication and timely coordination of services.