Desirea Schwingle
Canandaigua,ny
Summary
Offering strong foundation in counseling principles, along with genuine passion for helping others and willingness to learn and develop within supportive environment. Brings ability to quickly grasp new concepts and apply them effectively, coupled with strong communication and empathetic listening skills. Ready to use and develop problem-solving and interpersonal skills in Rehabilitation Counselor role.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Rehabilitation Coach
Lakeview Health Services, Inc
07.2023 - Current
- Assisted individuals with addressing disabilities and developing career plans.
- Coordinated community resources and secured referrals.
- Promoted development of interviewing, resume writing, and etiquette skills.
- Developed strong rapport with clients through empathetic listening and clear communication skills, leading to increased trust in the therapeutic process.
- Promoted client self-advocacy by teaching necessary skills for navigating various systems such as healthcare, employment, and housing assistance programs.
- Helped clients adapt to altered lifestyles while providing therapeutic environments for clients and families.
- Increased client satisfaction by providing personalized guidance on available community resources and support services.
- Improved client rehabilitation outcomes by developing and implementing customized treatment plans.
- Demonstrated commitment to continuing education by attending professional development seminars and workshops, continually expanding knowledge of rehabilitation counseling techniques.
- Facilitated group therapy sessions that fostered a supportive environment for clients working towards common goals.
- Enhanced clients'' quality of life with comprehensive counseling services addressing their unique mental, emotional, and physical needs.
- Provided crisis intervention support when needed, stabilizing situations quickly while prioritizing client safety above all else.
- Evaluated clients'' progress regularly and adjusted rehabilitation strategies accordingly for better results.
- Executed and complied with policies regarding patient admission, care and records to maintain standards of excellence for patients and families.
- Monitored patient care, human resources, and implementation of Consumer rights policies and procedures.
- Maintained safe environment for 14-patient facility with continuous surveillance.
Digital Shopper
Walmart INC
05.2023 - 07.2023
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
- Tracked substitutions and informed customers of changes.
- Coached and mentored junior team members in best practices for e-commerce operations, fostering a collaborative work environment conducive to growth and development.
- Implemented a user-friendly interface that facilitated seamless transactions, leading to higher sales volumes and repeat customers.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
PCT (Patient Care Technician) Transport
Rochester Regional Health
04.2022 - 05.2023
- I help transport patients to their appointments in Radiology
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Reduced stress for patients and families through effective communication and empathetic support.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
DSA
FLDDSO
03.2019 - 03.2022
- I take care of a wide range of individuals with unique needs
companion
CDR
09.2018 - 03.2019
- Took care of stroke patient
PCA
Divine Home Care
09.2014 - 12.2014
- I worked for them mostly on call
- Came back up in December for a visit and they stopped calling me for jobs
HHA/PCA
CARE GIVERS AMERICA
10.2011 - 08.2014
- I worked with many different kinds of individuals here
- Dementia, Alzheimer's, Some cases leading to hospice, and TBI Patients
PCA Personal Care Assistant
Center for Disability Rights, Inc.
08.2009 - 08.2014
- Worked with many different people here as well, MS, Cystic Fibrosis, and Feeding tubes
PCA Personal Care Assistant
Steverhill Vineyards
11.2011 - 01.2013
- I worked with a small team of women, helping to take care of a lovely couple in their home, until the both sadly passed away
HHA/PCA
Companion Care of Rochester
08.2009 - 09.2011
- Took care of a Very wide range of people with varying levels of care required
Education
High school diploma or GED -
CNA - CNA Program
FLCC
Canandaigua, NY06.2009
Skills
- Dementia Care (10 years)
- Alzheimer's Care (10 years)
- Tube Feeding
- Caregiving (10 years)
- Medication Administration (2 years)
- Meal Preparation (10 years)
- Hospice Care
- Critical Care Experience
- Vital Signs (10 years)
- Home Care (10 years)
- Laundry
- Infection Control Training (2 years)
- Patient Care (10 years)
- Financial services
- Cash handling (2 years)
- Customer service (10 years)
- Typing
- Microsoft Excel
- Case management
- Developmental disabilities experience
- Computer skills
- Personable and friendly
- Building relationships
- Team motivation
- Interpersonal relationships
- Motivational leadership style
- Team bonding
- Verbal and written communication
- Safety awareness
- Disability knowledge
- Assessment interpretation
- Case management expertise
- Professional ethics
- Multicultural competence
- Goal setting strategies
- Individual counseling
- Job placement assistance
- Behavioral intervention
- Rehabilitation planning
- Career development planning
- Stress management techniques
- Care planning
- Quality improvement
- Pain management techniques
- Trauma-informed care
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Active listening
- Effective communication
- Adaptability and flexibility
Certification
- CNA March2009 to June2009 Cert number..342903711209e I went through FLCC for the cert but ended up working as an HHA
- Divine home care September2014 to October2014 Went through their PCA program.
- Driver's license
- CPR Certification
Languages
English - Expert
Timeline
Rehabilitation Coach
Lakeview Health Services, Inc
07.2023 - Current
Digital Shopper
Walmart INC
05.2023 - 07.2023
PCT (Patient Care Technician) Transport
Rochester Regional Health
04.2022 - 05.2023
DSA
FLDDSO
03.2019 - 03.2022
companion
CDR
09.2018 - 03.2019
PCA
Divine Home Care
09.2014 - 12.2014
PCA Personal Care Assistant
Steverhill Vineyards
11.2011 - 01.2013
HHA/PCA
CARE GIVERS AMERICA
10.2011 - 08.2014
PCA Personal Care Assistant
Center for Disability Rights, Inc.
08.2009 - 08.2014
HHA/PCA
Companion Care of Rochester
08.2009 - 09.2011
CNA - CNA Program
FLCC
- CNA March2009 to June2009 Cert number..342903711209e I went through FLCC for the cert but ended up working as an HHA
- Divine home care September2014 to October2014 Went through their PCA program.
- Driver's license
- CPR Certification
High school diploma or GED -
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