Hi, I’m
Desirea Vega
Lemoore,CA
Summary
Driven leader with proven success at Bath & Body Works, adept in operations management and staff motivation. Excelled in business development and employee training, enhancing operational efficiency and customer satisfaction. Skilled in inventory control and inclusive interview techniques, achieving significant improvements in staff performance and service delivery.
Overview
11
years of professional experience
Work History
Bath & Body Works
Supervisor
09.2020 - Current
Job overview
- Evaluated staff performance and provided coaching to address inefficiencies.
- Generated reports detailing findings and recommendations.
- Collected, arranged, and input information into database system.
- Created and managed project plans, timelines and budgets.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Maintained database systems to track and analyze operational data.
- Educated staff on organizational mission and goals to help employees achieve success.
- Conducted regular reviews of operations and identified areas for improvement.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Created efficient employee schedules to help business reach goals.
- Conducted interviews and staff trainings
Texas Pit Oyster Bar
Bar Manager
08.2015 - 03.2017
Job overview
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Improved customer service rankings by resolving issues quickly and accurately.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Closed out cash register and prepared cashier report at close of business.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Dollar Tree
Assistant Store Manager
03.2013 - 11.2015
Job overview
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Rotated merchandise and displays to feature new products and promotions.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Created and maintained safe and secure work environments for employees.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
Boswell High SchoolFort Worth, TX
Skills
- Schedule development
- Inventory Control
- Business Development
- Staff Management
- Operations Management
- Employee Motivation
- Goal-Oriented
- Complex Problem-Solving
- Kronos experience
- Expectation setting
- Policy Enforcement
- Training and mentoring
- Waste management training
- Inclusive interview training
Timeline
Supervisor
Bath & Body Works
09.2020 - Current
Bar Manager
Texas Pit Oyster Bar
08.2015 - 03.2017
Assistant Store Manager
Dollar Tree
03.2013 - 11.2015
Boswell High School
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