Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Desiree Acosta

Kapolei,HI

Summary

Seasoned Office/Warranty/Quality Administrator focused on business and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset. Brings 8 years of progressive business experience in construction industry. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Office/Warranty/Quality Administrator

HITACHI RAIL USA
Pearl City, United States
02.2020 - Current
  • Support Commissioning Manager and Project Manager with proactive correspondence management, document coordination and customer relations.
  • Schedule local resources and determine and assist in workload forecasts for commissioning activities
  • Coordinate with the client, project management, and project services in identifying required reporting procedures and formats for client and Hitachi management needs.
  • Supporting projects through all stages of project lifecycle, ensuring project objectives, timelines, and deliverables are met.
  • Manage and coordinate supplier representatives to execute specialty commissioning work.
  • Steward and advocate of the project delivery process by understanding and adhering to the project manager's responsibilities through all project stages.
  • Manage the communications associated with the project through both written and verbal means.
  • Demonstrating expected business knowledge, operating autonomously, and engaging with client, contractor and fellow peers.
  • Facilitate or hold meetings/support facilitated workshops/training to ensure progress and achieve project objectives.
  • Identify, understand, and articulate what could go wrong and support Commissioning Manager/Project Manager and recommend resolution plans.
  • Foster relationships across functions and levels of the organization.
  • Provide HR liaison support to employees.
  • Use independent judgment in determining the appropriate information to provide to the employee and the level of detail and explanation needed to ensure satisfactory understanding.
  • Guide employee through complex, difficult, and sensitive employee relations issues.
  • Provide recommendations to client for effective problem resolution, using judgment consistent with standards, practices, policies, procedures, regulation or government law.
  • Research information and analyze data from multiple resources to provide "best practice HR advice" to employees.
  • Coach and motivate staff to achieve performance and professional goals.
  • Audit, manage, report parts inventory in warehouse.
  • Work with different heads of department to monitor inventory, assess supply vendors and ensure delivered supplies meet quality standard.
  • Review documents for Quality Department.
  • Prepare and process documents for submission of Car History Books to customer.
  • Up keep and maintain fleet status of all passenger vehicle work and activity.

Project Support Specialist

Hitachi Rail Honolulu
Honolulu, HI
10.2019 - 02.2020
  • Closely collaborated with project members to identify and quickly address problems
  • Sourced additional resources and staff to meet timeline demands
  • Assisted with proactive client outreach initiatives through CMS and documented client correspondence
  • Created project control documentation to support needs of important projects
  • Ensured compliance with safety regulations as outlined in organizational procedures
  • Coordinated document exchange between departments, contractors, suppliers and customers

Project Coordinator

P And D Acosta, LLC
Honolulu , Hawaii
08.2013 - 08.2019
  • Managed residential/commercial construction projects by working effectively with general contractors, subcontractors and architects.
  • Oversaw employee attendance record, handled payroll and ordered new materials for sites.
  • Monitored subcontractor operations and applied effective time, resource and money management strategies to delivery under-budget project completion.
  • Kept projects on schedule and within budget while serving as project leader.
  • Held construction progress and regular status meetings with project team.
  • Remained up-to-date on best housing and building practices and negotiated pricing and schedules.
  • Consulted with clients to define objectives and develop scopes.
  • Provided safety kits to construction personnel, fully complying with job site safety protocols.
  • Managed homebuilding construction through all phases to coordinate delivery of quality homes meeting both company and customer expectations.
  • Guided and directed third-party inspectors through project construction, commissioning and closeout.

Education

Medical Office Administration

Heald Business College
Honolulu, HI
1994

Clinical Medical Assisting

Med Assist School of Hawaii
Honolulu, HI
1996

Skills

  • Multi-Site Operations
  • Office administration
  • Operations Oversight
  • Staff Management
  • Office management

References

Letty Ojeda

808-356-3041

Email - leticia.ojeda@hitachirail.com

Hitachi Rail Office Manager


Tina Tsao

808-291-8617

Email - tina.tsao@hitachirail.com

Finance and Accounting Specialist


Shawn Raney

808-798-1482

Email - shawn.raney@hitachirail.com

Safety and Security Coordinator


Filippo Frandanisa

808-208-5354

Email - filippo.frandanisa@hitachirail.com

Project Controller

Timeline

Office/Warranty/Quality Administrator

HITACHI RAIL USA
02.2020 - Current

Project Support Specialist

Hitachi Rail Honolulu
10.2019 - 02.2020

Project Coordinator

P And D Acosta, LLC
08.2013 - 08.2019

Medical Office Administration

Heald Business College

Clinical Medical Assisting

Med Assist School of Hawaii

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Desiree Acosta