Overview
Work History
Education
Skills
Certification
Timeline
Generic

Desiree Adams

Durham,NC

Overview

6
6
years of professional experience
1
1
Certification

Work History

Front Desk Supervisor

La Quinta Inn & Suites In
02.2023 - Current
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Scheduled and assigned daily work and activities for team members.

Assistant Manager

Extended Stay America
05.2020 - 02.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Front Desk Receptionist

Extended Stay America
12.2019 - 05.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.

Customer Service Representative

Comcast Cable Company
12.2018 - 08.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

ETC And Emergency Dispatch -

Durham Technical Community College
Durham, NC
08.2024

High School Diploma -

Elizabeth High School
Elizabeth, NJ
08.2007

Skills

  • Time Management
  • Problem-solving skills
  • Listening Skills
  • Deescalation
  • Quick Response Time
  • Works Well Under Pressure
  • Critical Thinking

Certification

  • Advanced Telecommunicator Certification – National Emergency Number Association (NENA).
  • TTY/TDD for Telecommunicators – your state's Commission on Deaf and Hard of Hearing or equivalent.
  • Incident Command System for Single Resources and Initial Action Incidents (ICS 200) - Federal Emergency Management Agency.
  • Emergency Police Dispatcher (EPD) - International Academies of Emergency Dispatch (IAED).
  • Cardiopulmonary Resuscitation (CPR) – American Red Cross or American Heart Association.
  • Incident Command System for Operational First Responders Hazardous Materials Levels I and II – National Fire Protection Association.
  • Emergency Fire Dispatcher (EFD) - International Academies of Emergency Dispatch (IAED).
  • Basic Telecommunicator Certification – National Emergency Number Association (NENA).

Timeline

Front Desk Supervisor

La Quinta Inn & Suites In
02.2023 - Current

Assistant Manager

Extended Stay America
05.2020 - 02.2023

Front Desk Receptionist

Extended Stay America
12.2019 - 05.2020

Customer Service Representative

Comcast Cable Company
12.2018 - 08.2019

ETC And Emergency Dispatch -

Durham Technical Community College

High School Diploma -

Elizabeth High School
Desiree Adams