Desiree Adams
Durham,NC
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor
La Quinta Inn & Suites In
Durham, NC
02.2023 - Current
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
Assistant Manager
Extended Stay America
Durham, NC
05.2020 - 02.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Front Desk Receptionist
Extended Stay America
Durham, NC
12.2019 - 05.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
Customer Service Representative
Comcast Cable Company
Durham, NC
12.2018 - 08.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
ETC And Emergency Dispatch -
Durham Technical Community College
Durham, NC08.2024
High School Diploma -
Elizabeth High School
Elizabeth, NJ08.2007
Skills
- Time Management
- Problem-solving skills
- Listening Skills
- Deescalation
- Quick Response Time
- Works Well Under Pressure
- Critical Thinking
Certification
- Advanced Telecommunicator Certification – National Emergency Number Association (NENA).
- TTY/TDD for Telecommunicators – your state's Commission on Deaf and Hard of Hearing or equivalent.
- Incident Command System for Single Resources and Initial Action Incidents (ICS 200) - Federal Emergency Management Agency.
- Emergency Police Dispatcher (EPD) - International Academies of Emergency Dispatch (IAED).
- Cardiopulmonary Resuscitation (CPR) – American Red Cross or American Heart Association.
- Incident Command System for Operational First Responders Hazardous Materials Levels I and II – National Fire Protection Association.
- Emergency Fire Dispatcher (EFD) - International Academies of Emergency Dispatch (IAED).
- Basic Telecommunicator Certification – National Emergency Number Association (NENA).
Timeline
Front Desk Supervisor
La Quinta Inn & Suites In
02.2023 - Current
Assistant Manager
Extended Stay America
05.2020 - 02.2023
Front Desk Receptionist
Extended Stay America
12.2019 - 05.2020
Customer Service Representative
Comcast Cable Company
12.2018 - 08.2019
ETC And Emergency Dispatch -
Durham Technical Community College
High School Diploma -
Elizabeth High School