Desiree Alfter
Fort Campbell,KY
Summary
Highly motivated professional seeking a full-time position to utilize strong interpersonal skills, excellent time management, and problem-solving abilities. Skilled in professional communication even under pressure. Proven ability to adapt to new situations and challenges to enhance the organizational brand. Committed to taking on additional responsibilities to help the team achieve its goals. Highly organized and dependable with a positive attitude, successfully managing multiple priorities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Claims Service Specialist
Allstate Insurance Co
08.2021 - 03.2022
- Reviewed documentation and accounts
- Authenticated policy holder data, including age, contact number and physical address
- Delivered quality customer service to assigned, insured and claimants throughout entire claims lifecycle to promote service times
- Complied with confidentiality regulations in handling customer information
Customer Service Supervisor
Burlington
08.2014 - 03.2017
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment
- Assisted staff with resolving complex customer issues and implementing targeted solutions
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction
- Highest achievement was being trained in every department and filling in where it was needed
Merchandise Customer Assistant
Sears
07.2013 - 06.2016
- Followed store and merchandise standards when arranging stock, promotional materials and displays
- Handled client inquiries with exceptional professionalism and enthusiasm
- Retained deep knowledge of products, store policies and current promotions
Education
MBA - Healthcare Management
Herzing University (Online)
Madison, WI12-2022
Bachelor of Science - Health Information Management
Herzing University (Online)
Madison, WI08-2021
Associate of Science - Insurance Billing And Coding Specialist
Herzing University (Online)
Madison, WI04-2018
Skills
- Customer Service
- Customer Care
- Multitasking Abilities
- Time Management
- Attention to Detail
- Microsoft Office
- Policy understanding
- Documentation review
- Coverage Assessments
- Patience and Composure
Certification
Professional Bookkeeper & Administrative Assistant
Timeline
Claims Service Specialist
Allstate Insurance Co
08.2021 - 03.2022
Customer Service Supervisor
Burlington
08.2014 - 03.2017
Merchandise Customer Assistant
Sears
07.2013 - 06.2016
MBA - Healthcare Management
Herzing University (Online)
Bachelor of Science - Health Information Management
Herzing University (Online)
Associate of Science - Insurance Billing And Coding Specialist
Herzing University (Online)
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