Desiree Alonso
Orange,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Project Manager
Art Of Tax
Tustin, CA
06.2023 - Current
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Increased brand awareness by developing and implementing strategic marketing campaigns.
Financial Advisor
Primerica
02.2022 - 04.2023
- Exercised responsive and timely follow-up customer inquires in an effort to finalize and or preserve sale recommended solutions and provide product options to meet customer needs, including increased coverage and combinations
- Develop marketing strategies for generating lists of prospective clients and identifying new clients through networking.
- Increased client satisfaction by providing personalized financial advice and investment strategies.
Office Assistant
Bills Landscaping
05.2022 - 01.2023
- Completed daily tasks such as photocopying, scanning documents, Off-site delivery, and pickup, sustained office inventory, cleaning common areas, etc
- Undertook administrative duties, sustained customer files, and prepared business correspondence to deal with client proposals while organizing sensitive data input to excel spreadsheets, retrieving and delivering information in a weekly basis
- Managed records for over 100 clients while keeping all files, invoices, and payments organized in order to keep customer satisfaction and company production level efficient.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Customer Service Representative
Aby Rose Shop
10.2019 - 05.2020
- Maintained current knowledge of applicable sales by managing social media trends and applying to sales and product change in order to provide best possible service for all customer needs
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Employee Service Representative
CSUN Annual Giving Department
10.2019 - 11.2019
- Enhanced customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Managed a high volume of customer accounts, maintaining accurate records and ensuring timely communication for optimal client support.
Education
Bachelor of Science in Business Administration -
California State University, Northridge
06.2023
Graduate -
Quartz Hill High School
06.2019
Skills
- Computer proficiency
- Innovative skills
- Builds strong relationships
- Mentors and enables others
- Social Media Marketing
- Constantly generates high quality work
- Customer Service skills
- Effective communicator
- Project Planning
- Data Analysis
Timeline
Project Manager
Art Of Tax
06.2023 - Current
Office Assistant
Bills Landscaping
05.2022 - 01.2023
Financial Advisor
Primerica
02.2022 - 04.2023
Customer Service Representative
Aby Rose Shop
10.2019 - 05.2020
Employee Service Representative
CSUN Annual Giving Department
10.2019 - 11.2019
Bachelor of Science in Business Administration -
California State University, Northridge
Graduate -
Quartz Hill High School