Desiree Amado
Davidson,NC
Summary
Skilled Patient Registration Specialist with background in healthcare and office administration. Experience includes patient intake, insurance verification, data entry, and maintaining patient records. Strengths lie in communication, organizational skills, and adaptability to fast-paced environments. Past roles have demonstrated success in improving registration processes and enhancing patient satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Registration Specialist
Gateway Surgery Center
Concord, NC
05.2024 - Current
- Streamlined patient registration process, leading to decreased patient wait times
- Enhanced patient registration accuracy by implementing a comprehensive verification process
- Assisted in streamlining new patient registration procedures, resulting in a more efficient intake process for both patients and staff
- Responsible for managing multiple administrative tasks such as document filing, receptionist duties, collecting co-pays, inputting data and registering patients.
- Performed additional tasks including data entry and patient registration to support clinical staff.
- Ensured compliance with HIPAA regulations while managing confidential patient information.
- Updated patient demographics records through data entry in the computerized registration system.
- Provided friendly welcome to patients and visitors while ensuring accurate collection of copayments for services rendered.
Medical Billing/Collections
Gateway Surgery Center
Concord, NC
12.2023 - 05.2024
- Provided vital assistance to enhance the performance of the medical billing team, resulting in a streamlined and productive department operation
- Increased collection rates by focusing on reducing aged receivables and minimizing write-offs.
- Documented charges and payments using Amkai, Vision, and Waystar systems.
- Managed account payments and communicated information about outstanding balances
- Provided regular assistance and support to customers by addressing their concerns and answering their questions
- Utilized data entry skills to accurately document and input statements.
- Produced monthly statements for customers and responded to associated inquiries.
- Processed payments accurately and efficiently both over the phone and in person
Front Office Coordinator
HKB Cosmetic Surgery
Concord, NC
06.2022 - 09.2023
- Checking in and out patients
- Collecting deposits and payments
- Translating for Spanish-speaking patients
- Running end of the day report and deposits
- Updating office forms and translating them into Spanish
- Creating new patient folders
- Answering phones and web inquiries, and strong lead follow up
- Managing the data entry and record-keeping of all documents required to fulfill the scheduling process
- Checking patients in and out from appointments
- Ability to multitask in a challenging environment
- Fulfilling responsibilities as assigned
- Extending friendly and welcoming greetings
- Ensuring paperwork and EMR systems are current and correctly filled out
- Scheduling patients for new/returning/follow-up appointments.
- Provided administrative support to front office team members.
- Responded to customer inquiries via telephone or email in a professional manner.
- Scheduled appointments for clients and visitors.
Home Decor Associate
Lowes Home Improvement
Huntersville, NC
02.2023 - 06.2023
- Developed space planning concepts, selected color palettes, and presented textiles
- Built strong client relationships by delivering design solutions that aligned with budgetary constraints without sacrificing quality or design vision.
- Streamlined internal processes for order tracking and communication between departments, enhancing overall company efficiency
- Achieved and surpassed monthly sales goals by employing successful upselling strategies, resulting in increased revenue
- Organized and executed impactful promotional events showcasing new collections, resulting in heightened customer interest and foot traffic at showrooms.
- Provided exceptional customer service by promptly addressing concerns and resolving issues related to product quality or delivery delays
- Developed strong relationships with vendors and suppliers to negotiate better pricing, resulting in increased profit margins
- Improved customer satisfaction by providing personalized home decor recommendations based on client preferences and budget constraints
- Created detailed product specifications sheets for manufacturers to ensure accurate production of custom pieces
- Build product quotes
- Collected and administered payments.
Stay at Home Mom
Myself
Davidson, NC
04.2020 - 03.2022
- Due to Pandemic and having school age children in virtual schooling
- As well as daycare being waitlisted.
Maternity Unit Secretary
Overlook Medical Center
Summit, NJ
07.2018 - 04.2020
- Ensured a friendly and welcoming environment by welcoming all individuals entering the department
- Assisted clients with their inquiries and appropriately guided them to appropriate departments or resources.
- Engaged in continuous improvement efforts in the workplace, resulting in the consistent delivery of exceptional patient service
- Demonstrated critical thinking skills and decisive judgment in a fast-paced setting. Worked collaboratively with team members while also exhibiting independent work abilities under minimal supervision.
- Managed patient registration, insurance verification, scheduling, collection and cash receipt activities in accordance with standards and guidelines for accurate daily census reporting.
- Proficient in EPIC EMR program and MS Office
- Maintained a high level of attention to detail while inputting patient data into VIP for birth certificate registrations.
- Efficiently handled confidential patient information including insurance particulars, billing data, and payments throughout the entire duration of the patient interaction.
- Assisted billing functions accurately and/or directed to billing office
- Successfully applied emergency codes and responses while adhering to applicable healthcare regulations at both federal and state levels.
- Created charts for Mothers and Newborns, broke down medical charts for the medical record department.
Front End Assistant
Colon & Rectal Surgery Assoc, Atlantic Health Syst
Summit, NJ
12.2017 - 07.2018
- Greeted visitors, patients, and families with professionalism and assisted in their direction.
- Ensured efficient patient flow during registration while delivering exceptional customer service
- Promptly answered and properly directed incoming calls, demonstrating exceptional telephone etiquette
- Recorded self-pay charges and issued receipts to patients
- Accurately reconciled daily payments
- Efficiently opened and closed batches, accurately reconciled collections, prepared deposits, and documented corrections
- Scanned insurance cards and processed verifications through the online system, while also updating patient accounts
- Maintained accuracy and up-to-date patient records, encompassing demographics, insurance, HIPAA forms, and financial waivers
- Collaborated with Patient Care Resources and clinical staff to ensure prompt pre-authorizations
- Scheduled appointments promptly and accurately based on department guidelines, utilizing waitlist when appropriate
- Confirmed future appointments as needed
- Effectively communicated problems, concerns, or issues promptly to the Office Supervisor/Manager in a professional manner.
Education
Associate of Science - Health Sciences
UNION COUINTY COLLEGE
Cranford, NJ05-2020
Skills
- Data Entry
- MS Excel
- HIPAA Compliance
- Strong Organization
- Strong interpersonal skills
- Payment Collection
- Patient Relations
- Appointment Scheduling
- Electronic Medical Record Software
- Microsoft Office
- Office Administration
- Clerical Support
- Patient Scheduling
- Documentation Review
- Organizational Skills
Certification
Basic Life Support (BLS), School or University, 01/2023, 01/2025, Location
Languages
Spanish
Timeline
Patient Registration Specialist
Gateway Surgery Center
05.2024 - Current
Medical Billing/Collections
Gateway Surgery Center
12.2023 - 05.2024
Home Decor Associate
Lowes Home Improvement
02.2023 - 06.2023
Front Office Coordinator
HKB Cosmetic Surgery
06.2022 - 09.2023
Stay at Home Mom
Myself
04.2020 - 03.2022
Maternity Unit Secretary
Overlook Medical Center
07.2018 - 04.2020
Front End Assistant
Colon & Rectal Surgery Assoc, Atlantic Health Syst
12.2017 - 07.2018
Associate of Science - Health Sciences
UNION COUINTY COLLEGE
Basic Life Support (BLS), School or University, 01/2023, 01/2025, Location
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