Hi, I’m
Desiree Amado
Davidson,NC
Summary
Organized Administrator with 17 years of experience facilitating operational workflows. Promotes interdepartmental collaboration through solid teamwork. Demonstrated expertise in project and document management.
Overview
8
years of professional experience
1
Certification
Work History
H/K/B Cosmetic Surgery
FRONT OFFICE COORDINATOR
06.2022 - Current
Job overview
- Collect deposits and payments
- Room patients
- Translate for Spanish speaking patients
- Run end of the day report and deposits
- Updated office forms and translated them into Spanish
- Create new patient folders
- Answering phones and web inquiries, and strong lead follow up
- Checking patients in and out from appointments
- Fulfill responsibilities as assigned
- Extend friendly and welcoming greetings
- Ensure paperwork and EMR systems are current and correctly filled out
- Scheduling patients for new/returning/follow-up appointments.
Overlook Medical Center Atlantic Health System
UNIT SECRETARY LABOR & DELIVERY
07.2018 - 04.2020
Job overview
- Greeting all family members, visitors and staff that visit the department
- Assists them with their needs or directs them to other staff, departments, or resources as appropriate
- Answers multi-line telephone, screens calls, answers questions, takes messages or directs inquiries to appropriate staff or department
- Generates a variety of documents such as letters, memos, reports, forms, and daily census reports
- Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
- Manages patient registration, insurance verification, scheduling, collection and cash receipt, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience daily census report
- Proficient in EPIC EMR program as well as MS Office
- Enter patient data in VIP for birth certificate registrations
- Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office
- Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
- Create Charts for Mothers and Newborns, break down medical charts for record keeping.
Associate Colon and Rectal Surgeon Atlantic Health Group
FRONT END REPRESENTATIVE
12.2017 - 07.2018
Job overview
- Greets visitors, patients, and families in a friendly professional manner and directs them appropriately
- Maintains an efficient patient flow through the registration process and provides excellent customer service to patients
- Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette
- Posts all self-pay charges and provides patients with receipt
- Accurately reconciles daily payments
- Opens and closes batches properly, accurately reconciles collections, prepares deposits, and documents corrections
- Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account
- Reconciles billing slips to daily schedule
- Updates patient information including demographics, insurance, HIPAA forms and financial waivers
- Schedules appointments accurately according to department guidelines; using wait list when applicable
- Confirms future appointments as needed
- Review Eligibility and Phone report
- Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations
- Completes referrals according to departmental guidelines and properly enters the appropriate system
- Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.
Bio Scrip, Inc
NEW PATIENT INTAKE
10.2016 - 09.2017
Job overview
- Monitor patient accounts and collect all payments
- Coordinate office communication via email or telephone
- Processed medication orders for Infusions Therapy
- Maintain computer scheduling system, manage phones, schedule lab work, physician's report, and respond to requests for information
- Verify eligibility and benefits accurately and effectively according to Company policy
- Obtained initial authorizations following Company policy and maintain authorization extension for all patients.
Interventional Pain Management Center, LLC
NEW PATIENT INTAKE COORDINATOR
02.2016 - 10.2016
Job overview
- Manage New and Potential Patient calls; Greet patients and assisted patients with patient forms
- Reply to online inquiries, Maintain a neat and clean reception area
- Process all medical record requests, register, and schedule patients for appointments
- Manages patient registration, insurance verification, scheduling, collection and cash receipt, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience daily census report
- Proficient in E-Clinical program as well as MS Office
- Relay messages to physicians and/or other staff members via our EMR, monitor and collect all payments made by the Patients.
Education
Union County CollegeCranford, NJ
Health Science Associates from Liberal Arts And Sciences
08.2020
Skills
- Customer service expertise
- Customer Service
- Reception duties
- Front Office Management
- File Organization
- Office Management
- Office Organization
- Meeting Scheduling
- Filing
- Patient Relations
- Document Management
- Scheduling appointments
- Opening and closing offices
- Information Protection
- Sensitive information handling
- Call Routing
- Office supplies inventory management
- Call forwarding
- Interpersonal Relations
- Exceptional communication
- Appointment Scheduling
- Phone and Email Etiquette
- Microsoft Office
- Documentation and Recordkeeping
- Scheduling
- Inventory Management
- Customer Service Management
- Data Entry
- Team Leadership
- Event Coordination
- Accounts Payable and Receivable
- Administration and Operations
Certification
Basic Life Support (BLS), 03/01/19, 03/01/21
Languages
Spanish
Limited Working
Timeline
FRONT OFFICE COORDINATOR
H/K/B Cosmetic Surgery
06.2022 - Current
UNIT SECRETARY LABOR & DELIVERY
Overlook Medical Center Atlantic Health System
07.2018 - 04.2020
FRONT END REPRESENTATIVE
Associate Colon and Rectal Surgeon Atlantic Health Group
12.2017 - 07.2018
NEW PATIENT INTAKE
Bio Scrip, Inc
10.2016 - 09.2017
NEW PATIENT INTAKE COORDINATOR
Interventional Pain Management Center, LLC
02.2016 - 10.2016
Union County College
Health Science Associates from Liberal Arts And Sciences
Similar Profiles
Johanna YinglingJohanna Yingling
Medical Assistant/ Surgical Assistant at Clinic of Cosmetic Surgery/ Illume Cosmetic SurgeryMedical Assistant/ Surgical Assistant at Clinic of Cosmetic Surgery/ Illume Cosmetic Surgery
Anthony FernandezAnthony Fernandez
Front Desk Staff / Scheduling / Nurse at Sierra Ridge Cosmetic Surgery & General SurgeryFront Desk Staff / Scheduling / Nurse at Sierra Ridge Cosmetic Surgery & General Surgery
Mary S. WhiteMary S. White
Registered Nurse/Physician Assistant at About Face Institute of Cosmetic SurgeryRegistered Nurse/Physician Assistant at About Face Institute of Cosmetic Surgery
Esterlin Ramirez LoisEsterlin Ramirez Lois
Crew at La bonitaCrew at La bonita
Karla CamachoKarla Camacho
Server at Outback SteakhouseServer at Outback Steakhouse