Summary
Overview
Work History
Skills
Accomplishments
Languages
Interests
Hobbies and Interests
supporting
Extra contact detail
Timeline
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Desiree Armstrong

Hayden,AL

Summary

I'm a motivated, driven, and well planned individual with excellent customer service skills. I can maintain a compassionate, positive attitude, and a friendly demeanor during customer interactions. Excellent public speaking communication abilities. Quick thinking capability in chaotic situations while still upholding a calming presence. I thrive in fast-paced environments. Strong organizational and multitasking skills, with abilities to prioritize tasks effectively. Im competent in scheduling, phone management, and office support, Microsoft Office and scheduling software. I can quickly adapt to new systems and procedures. Proven track record of keeping important files up to date with policies and procedures. Easygoing, organized with experience greeting and providing exceptional customer service.

Overview

11
11
years of professional experience

Work History

Managing

Ebay Store
09.2023 - Current


  • Boosted customer satisfaction by providing excellent service and addressing inquiries promptly.
  • Optimized product listings for better visibility with effective keyword research, engaging titles, and compelling descriptions.
  • Stayed up-to-date with eBay policies and guidelines,
  • Increased sales revenue by regularly updating inventory
  • Handled customer returns efficiently,
  • Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
  • Improved monthly sales with successful marketing

House

Cleaning Business
03.2021 - 05.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Assisted in maintaining outdoor areas such as entryways and walkways,
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas
  • Handled equipment, chemicals, and materials properly and with caution.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Enhanced client satisfaction by providing thorough and efficient house cleaning services.
  • Managed time effectively while working under pressure, ensuring all tasks were completed
  • Maintained a clean and organized workspace, ensuring a safe and pleasant environment for clients.
  • Disinfected and mopped bathrooms
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.

Special Needs Babysitter

Hayden and Cullman Homeowners
02.2024 - 04.2025
  • Successfully managed behavioral issues using positive reinforcement techniques.
  • Collaborated with parents to create customized care plans addressing specific challenges and goals for each child.
  • Established a safe and nurturing environment, promoting positive behavior and emotional growth.
  • Prepared meals and snacks and fed clients.
  • Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
  • Assisted in potty training and toilet hygiene.
  • Created and implemented activities to promote language development.
  • Improved motor skills for physically challenged kids through engaging exercises.
  • Maintained regular communication with families, ensuring transparency and trust in childcare services.
  • Improved communication skills with non-verbal children through lamb program on tablets.
  • Implemented sensory-based activities to promote self-regulation and reduce anxiety among children with sensory processing disorders.
  • Read stories, sang songs and facilitated creative play.
  • Monitored children's activities to verify safety and wellbeing.

Assistant

Real Estate Assistant
06.2021 - 05.2024
  • Scheduling appointments, managing client databases,
  • preparing and organizing paperwork,
  • maintaining office records, Assisting with creating and distributing marketing materials,
  • posting listings online
  • , Maintaining accurate records,
  • managing multiple tasks, and
  • prioritizing responsibilities.
  • Familiarity with Microsoft Office, MLS software, and other relevant applications
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Expedited project completion times due to the ability to multitask effectively under tight deadlines.

Assistance Manager

CW Financial
02.2015 - 01.2020
  • Providing excellent customer service
  • and resolving customer issues.
  • Assist with the initial stages of loan applications,
  • gathering and verifying documentation,
  • running credit checks
  • and preparing loan package
  • Keeping a clean and professional environment in the workplace.
  • Accomplished multiple tasks within established timeframes.
  • providing a positive attitude and welcoming demeanor to everyone

Skills

  • Time management
  • Organizational skills
  • Market-based pricing strategy
  • Strong attention to detail
  • Problem-solving
  • Multitasking Abilities
  • Excellent communication
  • Relationship building
  • Task prioritization
  • Self motivation

Accomplishments

  • Used Microsoft Excel to develop inventory tracking real estate sales on spreadsheets.
  • Successfully maintained and resolved critical documents and files, ensuring compliance with regulatory requirements and achieving audits with zero fines resulting in significant cost saving the company money.
  • Documented and resolved missing maintenance from clients home which led to customer receiving huge insurance claim.
  • Earned numerous referrals to other families with special need due to exceptional reliability, engaging children in learning,creativity and outdoor play while also having structure and routine to allow for a clam and stress free experience for the child with constant parent updates.

Languages

English

Interests

  • Getting involved in local church to promote positive change in the community
  • Volunteer Work
  • Participating in fundraising events to support local charities, schools, or community projects
  • I enjoy helping others and giving back to the community

Hobbies and Interests


  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail.
  • I have a passion for photography and editing photos.
  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate.
  • Embracing outdoor adventures such as tennis and bad mitten.
  • keeping my mind active like crosswords ,word games and reading.
  • also in joy crocheting in my space time and loving on my dog.

supporting

  • Breast Cancer Awareness
  • Dementia Awareness
  • Autism Awareness

Extra contact detail

  • desireearmstrong95@yahoo.com
  • happyhippy9513@gmail.com
  • alternative phone number (205) 447-0627

Timeline

Special Needs Babysitter

Hayden and Cullman Homeowners
02.2024 - 04.2025

Managing

Ebay Store
09.2023 - Current

Assistant

Real Estate Assistant
06.2021 - 05.2024

House

Cleaning Business
03.2021 - 05.2025

Assistance Manager

CW Financial
02.2015 - 01.2020

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Desiree Armstrong