Desiree Avitia
La Habra,CA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Able to work with any customer to help or find a solution to a problem or help find items.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Socal Pizza
La Habra, California
08.2023 - Current
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Took special orders in person and over telephone, generating additional revenue every month.
- Developed positive relationships with customers through friendly interactions.
* Able to work quickly and efficiently
* Great at communicating with coworkers
* Able to find a solution to a problem quickly
* Good time management and always on time
* Able to keep a calm and collected demeanor when dealing with difficult customers
- Resolved customer complaints promptly and efficiently.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
High School Diploma -
La Sierra
Fullerton, CA06-2022
Skills
- Always on time and punctual
- Able to cooperate and communicate well with coworkers
- Always have a positive and upbeat attitude
- Greets customers and formed a friendship with regulars
- problem solving skills
- Pays attention to detail
- Physical strength and stamina
- Able to stand and sit for long periods of time
- Able to lift/carry heavy objects
- food safety
- Money handling
- Positive and professional
- Key stakeholder relationship building
Timeline
Customer Service Representative
Socal Pizza
08.2023 - Current
High School Diploma -
La Sierra