Desiree Avitia

• Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Maintained safety standards by properly handling food and adhering to sanitation guidelines.
• Greeted customers at counter to fulfill requests and answer questions.
• Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
• Prepared and served various food and drink items to customer specifications in fast-paced environments.

• Used approved scripts to de-escalate angry customers during telephone interactions.
• Took special orders in person and over telephone, generating additional revenue every month.
• Developed positive relationships with customers through friendly interactions.

* Able to work quickly and efficiently

* Great at communicating with coworkers

* Able to find a solution to a problem quickly

* Good time management and always on time

* Able to keep a calm and collected demeanor when dealing with difficult customers

• Resolved customer complaints promptly and efficiently.
• Adjusted bills and refunded money to resolve customers' service or billing complaints.