Desiree Baca
Oklahoma City,OK
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Currently attending classes at OCCC. Dedicated mother driven each day by my children. Determined to set a great example of being a great employee.
Overview
9
9
years of professional experience
Work History
Veterinary Assistant
Brookwood Animal Clinic
11.2024 - Current
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Improved client relations through effective communication and education on pet health needs.
- Provided customer support to clients, answering questions and addressing concerns.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
Member Specialist
Sam's Club
02.2021 - 05.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Verified customer identification and documentation for compliant transactions.
- Maintained and managed customer files and databases.
- Generated account activity reports to identify upgrade and sales opportunities.
- Responded to customer calls and emails to answer questions about products and services.
Dental Assistant
Comfort Dental
03.2020 - 01.2021
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for 10 or more procedures daily.
- Prepared patient x-rays and images for dentist review.
- Explained treatment procedures and instructed patients on home care guidelines.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
Manager
Panera Bread
03.2016 - 11.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Established team priorities, maintained schedules and monitored performance.
Education
No Degree - Basics
OCCC
Oklahoma City, OK05.2024
High School Diploma -
Irvington High School
Fremont, CA05.2016
Skills
- Reporting Standards
- Client Relations Skills
- Reviewing Data
- Problem Resolution
- Enrollment Procedures
- Customer Account Management
- Customer Satisfaction
- Customer Support
- Microsoft Office
- Service Quality
- Calm and Professional Under Pressure
- Office experience
- Excel and word
Volunteer Work
Habitat for Humanity
Timeline
Veterinary Assistant
Brookwood Animal Clinic
11.2024 - Current
Member Specialist
Sam's Club
02.2021 - 05.2023
Dental Assistant
Comfort Dental
03.2020 - 01.2021
Manager
Panera Bread
03.2016 - 11.2020
No Degree - Basics
OCCC
High School Diploma -
Irvington High School
Similar Profiles
Edith SalazarEdith Salazar
Kennel/Vet Assistant at Brookwood Animal ClinicKennel/Vet Assistant at Brookwood Animal Clinic
Gabriel CuevasGabriel Cuevas
Veterinary Assistant at Brookwood Animal ClinicVeterinary Assistant at Brookwood Animal Clinic
Brooklyn SullivanBrooklyn Sullivan
Medical Assistant at Brookwood Medical ClinicMedical Assistant at Brookwood Medical Clinic
Brandy SellersBrandy Sellers
Daycare Teacher at Jo's Little RascalsDaycare Teacher at Jo's Little Rascals
Kayanna DavisKayanna Davis
Warehouse Order Puller at Hobby Lobby Distribution CenterWarehouse Order Puller at Hobby Lobby Distribution Center