Desiree Bahena
Customer Service Professional
Houston,TX
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bridal Consultant
Ivory Bridal Atelier
08.2024 - Current
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided expert guidance on wedding dress styles, fabrics, and accessories, helping brides make informed decisions for their special day.
- Participated in staff meetings and training sessions to stay informed about store policies, procedures, promotions, and products.
- Managed customer appointments efficiently, ensuring that each bride received ample time and attention during fittings.
Store Manager
Coach Outlet
11.2022 - 02.2024
- Managed daily schedule to confirm floor coverage
- Assisted with planning for shipments and processing
- Organized the store throughout the day and refill products as needed
- Helped resolve customer conflict as needed
- Updated store discounts and pricing
- Delegated tasks to associates to ensure productivity throughout the day
- Assisted with opening and closing tasks
- Verified cash register balances
- Collaborated with associates daily for goal setting, shoutouts and expectations of the day
Finance Manager
Central Audi
03.2021 - 09.2022
- Assisted with implementation of workflow productivity improvements
- Communicated with vendors, clients, customers, team members, and managers to align goals
- Provided feedback to management on key product/solution pricing, delivery and service issues and considerations
- Collaborated with sales managers and sales consultants to create a positive atmosphere, resulting in maximum profitability and customer satisfaction
- Approved and qualified applications for financing, close sales contracts and cross-sell insurance products while complying with state laws
Office Administrator / Assistant
Book Beautiful
01.2018 - 11.2020
- Directly trained and ensured all new hires understood the core value of the brand
- Managed inventory and maintenance schedules
- Restocked office and breakroom supplies to maximize team productivity
- Scheduled meetings and managed calendar
Service Front End Receptionist
Sterling McCall Lexus
05.2015 - 12.2017
- Answered and directed incoming calls using multi-line telephone system
- Managed automotive dealership clerical duties, including filing paperwork creating protocols for team members that drive efficiency
- Helped oversee online and print marketing efforts by the auto group
- Communicated with new car customers and increased auto group brand visibility by coordinating community event
- Embraced existing clerical duties and learned to take on new ones by participating in training opportunities
Education
Some College - Psychology
Skills
Customer relationship management
Microsoft Office
Microsoft Excel
Computer skills
Administrative experience
Multi-line phone systems
Bookkeeping
Sales strategy
Problem-solving
Time management
Excellent communication
Decision-making
Team building
Certification
CPR Certification
Timeline
Bridal Consultant - Ivory Bridal Atelier
08.2024 - Current
Store Manager - Coach Outlet
11.2022 - 02.2024
Finance Manager - Central Audi
03.2021 - 09.2022
Office Administrator / Assistant - Book Beautiful
01.2018 - 11.2020
Service Front End Receptionist - Sterling McCall Lexus
05.2015 - 12.2017
Houston Community College - Some College, Psychology