DESIREE BANTUM
Jonesboro,GA
Summary
Hardworking Customer Service Specialist with a strong history of meeting and exceeding customer expectations. Sales and service expert with a record of achieving performance targets while maintaining high-quality standards. Expert-level knowledge of industry service protocols and best practices. Ability to manage a high volume of calls to assist customers with various issues. Friendly team player who is equipped with problem-solving skills.
Overview
8
8
years of professional experience
Work History
Package Handler
FedEx
Jonesboro
06.2023 - 07.2023
- Worked quickly to process shipments and meet customer demands
- Loaded, unloaded, and sorted packages of various sizes according to company standards
- Used RF scanner to pick products accurately
- Verified shipment contents against paperwork to minimize errors
- Labeled containers with identifying tags and marks.
Customer Service Specialist
Chime Solutions
Morrow, GA
01.2023 - 05.2023
- Answered calls from customers and offered resolutions for the type of assistance they needed
- Answered questions about the company's benefits and procedures
- Maintained customers' accounts
- Familiarized myself with the company's products and services
- Communicated with other departments to resolve additional problems for customers.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Set up and activated customer accounts.
Warehouse Clerk
Staffmark (Temporary Assignment)
Forest Park, GA
11.2022 - 01.2023
- Verified incoming shipments, checking products against quality standards and bills of lading
- Worked quickly but safely, using equipment properly to avoid errors and lost product
- Performed data entry functions
- Maximized storage capacity, sorting and arranging items in warehouses.
- Verified shipping documents for accuracy.
- Prepared outgoing parcels for shipment, including packing, sealing, labeling, and affixing postage.
- Generated and maintained records of shipments, such as bills of lading, invoices, orders, and other required documentation.
Customer Care Representative
Hilton
Jonesboro, GA
02.2020 - 06.2021
- Engaged in active listening with customers, confirming and clarifying information to provide comprehensive support
- Set up customer accounts in the system and update details to reflect current information about deals and memberships
- Protected guests and staff with utmost discretion and professionalism, securing information against unauthorized access and distribution
- Helped accommodate special requests and documented needs in the system.
- Provided accurate information regarding hotel facilities, services, and rates.
- Processed payment transactions accurately and efficiently.
- Responded promptly to customer inquiries, concerns, and complaints.
- Encouraged customers to book stays directly through the hotel website or reservation system.
- Explained cancellation policies clearly to customers prior to booking.
- Researched and resolved customer issues.
- Responded promptly to inquiries regarding product or service issues, providing timely updates as needed.
- Gathered information from customers to accurately diagnose system issues and ensure successful resolutions were achieved.
Inbound Sales Representative
Conduent (Apple)
Jonesboro, GA
07.2018 - 12.2019
- Took multiple inbound calls to assist customers with purchases and questions about products
- Offered customers various viable solutions based on high-level knowledge of company offerings and processes combined with expert sales abilities
- Updated records with details of customer interactions and transactions
- Gathered and verified required customer information for tracking purposes.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Identified needs of customers promptly and efficiently.
Data Entry Specialist
Amazon
East Point, GA
09.2015 - 06.2018
- Protected confidential information with strict adherence to internal policies and data security regulations
- Sorted mail and other business correspondence
- Viewed prompts on screens and followed the directions to complete tasks accurately
- Prepared spreadsheets and progress reports on all work performed.
- Prepared summaries of daily work completed for review by supervisors.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Created spreadsheets to track data entries.
- Verified accuracy and completeness of data entry into the database system.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
Education
Pre-Nursing -
Atlanta Metropolitan College
Skills
- Customer Services
- Attention to Detail
- Microsoft Office
- Data Entry
- Call Center
- Communication Skills
- Sales
- Team Leadership
- Dispatching
- Order Processing
- Calm Under Pressure
- Call Center Operations
- MS Office
- Time Management
- Analytical Skills
- Teamwork and Collaboration
- Data Management
- POS Systems and Ordering Platforms
- Product Knowledge
- Product Upselling
- Resolving Issues
- Cash Handling
- Answering Questions
- Customer Communications
- Interpersonal Skills
- Professional Phone Voice
References
References available upon request.
Timeline
Package Handler
FedEx
06.2023 - 07.2023
Customer Service Specialist
Chime Solutions
01.2023 - 05.2023
Warehouse Clerk
Staffmark (Temporary Assignment)
11.2022 - 01.2023
Customer Care Representative
Hilton
02.2020 - 06.2021
Inbound Sales Representative
Conduent (Apple)
07.2018 - 12.2019
Data Entry Specialist
Amazon
09.2015 - 06.2018
Pre-Nursing -
Atlanta Metropolitan College