Desiree Barlow-Perry
Fort Wayne,IN
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Amazon
02.2022 - 01.2025
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
Technical Support Representative
Apple
04.2016 - 12.2021
- Authored user guides, reducing support call volume and increasing user independence.
- Utilized diagnostic tools to resolve network issues, improving overall system performance.
- Compiled detailed reports, facilitating root cause analysis for recurring problems.
- Utilized ticketing systems for tracking and reporting technical issues, streamlining resolution processes.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Customer Service Representative
Comcast, Xfinity
02.2012 - 03.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Jefferson High
Fort Wayne, IN02.2012
BBA - Psychology
Indiana Institute of Technology
Fort Wayne, IN01-2026
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Complaint handling
- Customer relations
- Payment processing
- Complaint resolution
- Call center operations
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Amazon
02.2022 - 01.2025
Technical Support Representative
Apple
04.2016 - 12.2021
Customer Service Representative
Comcast, Xfinity
02.2012 - 03.2016
High School Diploma -
Jefferson High
BBA - Psychology
Indiana Institute of Technology
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