Desiree Beatty
Hospitality And Management
Bellevue,NE
Summary
Results-oriented Business Manager with more than 10 years supervisory experience in high-level operational environments. Adept at coordinating both large and small teams, large military functions, and mid-level management personnel. Successfully increased bottom line by 100% in the 4th quarter of the first year.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Housekeeper
Main Building Maintenance Inc.
09.2024 - Current
- Maintained thorough cleaning tasks such as dusting, vacuuming, mopping floors, and changing linens to meet high standards of cleanliness.
- Implemented efficient cleaning techniques to complete tasks in a timely manner while maintaining quality results
- Follow established safety procedures when handling cleaning chemicals and equipment to maintain a safe working environment.
- Performed terminal cleaning when the patient had an infectious disease, which consisted of all of the above, but also included wearing our personal protective equipment.
- Disposed of trash each day to avoid waste buildup.
- Maintained a spotless environment for patients through diligent, daily housekeeping tasks.
- Maintained clean and comfortable environments by vacuuming, cleaning windows, and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Delivery Driver
Door Dash/Uber Eats/Spark
11.2022 - 09.2024
- Delivered packages and goods to customers in a timely and efficient manner
- Ensured the safe handling and transportation of fragile, or perishable, items.
- Provided excellent customer service by addressing inquiries and concerns promptly and professionally
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
Retired
Retired
10.2018 - 11.2022
Recreation Assistant
Peacekeeper Lanes
10.2016 - 10.2018
- Greeted and checked in customers ensuring a positive first impression and providing exceptional customer service
- Handled all transaactions on (POS) point of sale accurately and securely, reconciling daily sales reports with minimal discrepancies.
- Counted all registers, ran credit card reports and prepared all end of the day paperwork.
- Provided administrative support by preparing documents,
- took deposits to the finance department
- I performed as the mechanic when the lane malfunctioned, and I fixed the problem.
- I helped in the snack bar when needed.
- Performed light custodial duties to provide clean and inviting facilities.
Center Associate
The UPS Store
02.2016 - 10.2016
- Provided exceptional customer service by promptly addressing inquiries, and maintained customer satisfaction
- Maintained a high level of product knowledge to effectively assist customers with their questions and concern
- Communicated effectively with customers regarding order status updates, tracking numbers, and delivery timeliness manor
- Processed and prepared shipping documents, and provided notary service
- Utilized inventory management software to track and monitor incoming and outgoing shipments
Data Quality Specialist
The Advisory Board Company
04.2014 - 01.2016
- Harvested data and verified data by calling physicians across North America and accurately entered into company database, ensuring data integrity
- Collaborated with team members to resolve discrepancies or missing information in the database.
- Verified compliance with company policies and industry regulations regarding data privacy and security.
General Manager
Fort Jackson Army Post Ivy Lanes
01.2011 - 03.2014
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance.
- Led a team of 14 employees, providing guidance, training, and support to ensure high levels of productivity and performance.
- Created employee schedules that ensured adequate staffing levels during peak hours, while controlling labor costs.
- Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction.
- Collaborated with the finance department on budgeting processes to achieve financial objectives.
- When I started, the bowling center was in the red, and within the fourth quarter, I turned it around and made $90,000.
- Performed inventory at the end of the month, harvesting all video machines and the change machine.
- I counted the money in the safe nightly
- Cultivated strong relationships with customers, vendors, and partners to ensure long-term success and loyalty.
Education
High school diploma -
Flowing Wells High School
Tucson, AZ 08.1982 - 05.1986
Skills
- QuickBooks
- Microsoft Excel
- Microsoft Word
- Organizational skills
- Typing
- Phone etiquette
- Hospitality
- Customer service
- Administrative experience
- Microsoft Office
- Front desk
- Microsoft Outlook
- Clerical experience
- Sales
- Office experience
- Cleaning
- Data entry
- Computer skills
- Time management
Certification
Driver's License
<Enter your own>
Driving License: Yes
Timeline
Housekeeper
Main Building Maintenance Inc.
09.2024 - Current
Delivery Driver
Door Dash/Uber Eats/Spark
11.2022 - 09.2024
Retired
Retired
10.2018 - 11.2022
Recreation Assistant
Peacekeeper Lanes
10.2016 - 10.2018
Center Associate
The UPS Store
02.2016 - 10.2016
Data Quality Specialist
The Advisory Board Company
04.2014 - 01.2016
General Manager
Fort Jackson Army Post Ivy Lanes
01.2011 - 03.2014
High school diploma -
Flowing Wells High School
08.1982 - 05.1986
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