Experienced professional with over 5 years of service in the hospitality and customer service industry. Demonstrates exceptional interpersonal skills, fostering positive relationships with colleagues and customers. Possesses strong communication, problem-solving, and negotiation abilities. Consistently delivers outstanding results by putting forth maximum effort in performing maintenance duties. Well-versed in a wide range of cleaning products and employs efficient methods to ensure efficient and effective task completion.
Hi, I’m
Desiree’ Benson
Houston,TX
Summary
Overview
24
years of professional experience
Work History
ILT (International Leadership of Texas West Park Pre-K-8)
Food and Nutrition Services Attendant
04.2024 - Current
Job overview
- Works heavily with the supervisor to establish meals for the students; K-8th Grade
- Provides an environment that creates good healthy food habits while maintaining integrity and customer satisfaction
- Helps with developing cost-effective menus that maintain nutritional integration and meet all local, state, and federal guidelines
- Maintains inventory of all supplies and food notifies supervisor when additional supplies and/or food needed
- Performs other duties as assigned.
Dollar Tree
Operations Assistant Manager
11.2023 - Current
Job overview
- Assists with developing ideas for our staff daily and implementing action plans to improve operating results throughout the store
- Assists with achieving the store payroll and total loss budget, inventory counts, ensures the money that our store acquires daily is accounted for in the safe, makes deposit drops nightly
- Contribute to management tasks including training, recordkeeping, and problem solving
- Maintaining merchandise and a visual plan
- Help unload the truck and getting the merchandise into the sales floor
- Maintain store appearance as well as making sure the staff perform their duties assigned to them in keeping up with the store
- Excellent organizational and communication skills
- Ensuring the staff following the company guidelines, reduce shrinkage and adhering to the safety policies.
Eurest Services/ Compass Group/ Sodexo
Operations Assistant, Conference Staff Assistant, Environmental Services Attendant
12.2011 - 04.2024
Job overview
- Thorough understanding of using different tools and chemicals used in cleaning process
- Skilled in cleaning, sanitizing, and eliminating debris from the premises to designated area while following safety guidelines
- Demonstrated ability of prioritizing, organizing and following through on different work tasks throughout the building
- Excellent verbal and written communication skills
- Computer knowledgeable
- Offers assistance to clients and visitors throughout the building, including providing directions, assisting guests by escorting to conference rooms
- Maintains inventory of all supplies and notifies supervisors when additional supplies are needed
- Performs other duties as assigned
- Worked in labs as well as a few medical clinics with each company (Shell Technology Center & Phillips 66)
- Implements quality improvement process in the account & contribute areas.
Finlay’s Fine Jewelry
Fine Jewelry Specialist, Watch Specialist
07.2004 - 10.2008
Job overview
- Provide customer service in a fast-paced environment
- Access information from a computer and/or maintains a computer database
- Extensive work with visual standards, merchandising and selling jewelry and watches
- Placed orders to restock merchandise and handled receiving of products
- Assist with Inventory management
- Setup and coordinate jewelry events within the store
- Replace batteries in watches and watchbands
- Inform customers about the different warranties our company offered to protect and fix their merchandise
- Maintaining merchandise and a visual plan.
Kelly Services
Administrative Assistant, Data Entry Clerk
07.2000 - 07.2006
Job overview
- Worked as a temporary contractor for Shell Oil Company in the Human Resources Division helping recruit colleges, help arrange meetings at different college campuses inputting data onto different college websites, conduct with job fairs, conventions, travel and lodging arrangements and etc
- Also worked for ExxonMobil Oil Company within their Human Resources Department entering data for their payroll, filled in numerous positions for former Administrative Assistants; filing, arranging business meetings, created a filing system (numerically & alphabetically) answering phones, creating PowerPoint presentations and proposals for many of the Vice and Senior Executives.
Game Crazy
Shift Supervisor, Customer Service Representative
01.2003 - 09.2004
Job overview
- Manager on duty, responsible for supervising and coaching customer service representatives creating a positive customer experience while achieving sales and store goals
- Opening and Closing the store
- Process administrative tasks as needed including reviewing and taking action on daily reports
- Ensured the store appearance and merchandise was is in compliance with ongoing marketing programs, alphabetizing all the games, and making sure the product is displayed appropriately, and the store is maintained
- Provide whatever is required or asked of me to do as the manager’s assistant.
Education
Jersey Village High School
Diploma
University Overview
GPA: 3.5
Northwest Educational Center
Certificate from Business Administration/ Computer Applications
University Overview
Skills
- Proficient in all the Microsoft Office and Internet
- Proficient in Typing, Data Entry, and 10-key
- Format Resumes, Presentations, Newsletters & etc
- Basic knowledge of using office equipment ie, photocopy machine, facsimile machine, binding machine, etc
- Certified in Civil Rights Child Nutrition Programs
- Certified Food Handler in Texas
- Certificate of Completion in Managing Trouble Situations
References
References
Provide references upon request.Timeline
Food and Nutrition Services Attendant
ILT (International Leadership of Texas West Park Pre-K-8)
04.2024 - Current
Operations Assistant Manager
Dollar Tree
11.2023 - Current
Operations Assistant, Conference Staff Assistant, Environmental Services Attendant
Eurest Services/ Compass Group/ Sodexo
12.2011 - 04.2024
Fine Jewelry Specialist, Watch Specialist
Finlay’s Fine Jewelry
07.2004 - 10.2008
Shift Supervisor, Customer Service Representative
Game Crazy
01.2003 - 09.2004
Administrative Assistant, Data Entry Clerk
Kelly Services
07.2000 - 07.2006
Jersey Village High School
Diploma
Northwest Educational Center
Certificate from Business Administration/ Computer Applications
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