Summary
Overview
Work History
Education
Skills
Timeline
Generic

Desiree Bergholz

Front Royal,VA

Summary

Committed and hardworking cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.

Overview

18
18
years of professional experience

Work History

Cashier

Speedway
09.2021 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers and helped determine their needs.
  • Completed Purchase orders twice a week.
  • Submitted payroll.
  • Trained all new hires on company policies and SOP's.


Owner

Des's Daycare
09.2015 - 07.2022
  • Promoted business via social media to generate leads and maximize brand identity.
  • Childcare.
  • Meal planning and prep.
  • Networking.
  • Teaching.
  • Potty Training.
  • Activity planning and execution.
  • Book Keeping
  • Meeting with parents to target education and social goals for each individual child.

Assistant Manager

Henry"s Grocery
10.2013 - 09.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Created employee schedules to align coverage with forecasted demands.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Shift Leader

Handymart
06.2011 - 09.2013
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Handled all ordering and stocking for Baskin Robin's department.


Customer Service Specialist

Big Lots
05.2005 - 08.2010
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Complied with company policies and procedures by encouraging positive and effective work environment among employees.
  • Provided primary customer support to internal and external customers.
  • Cash office, balancing tills at beginning and end of shifts.
  • Making employee schedules.

Education

GED -

Warren County High School
Front Royal, VA

Skills

  • Restocking Items
  • Goals and Performance
  • Production Efficiency
  • Register Operations
  • Refund Handling
  • Telephone Management
  • Return and Exchange Processing
  • Customer Service and Assistance
  • Staff Training
  • Transaction Monitoring
  • Key Relationships
  • Cost Control
  • Pricing Structures

Timeline

Cashier

Speedway
09.2021 - Current

Owner

Des's Daycare
09.2015 - 07.2022

Assistant Manager

Henry"s Grocery
10.2013 - 09.2015

Shift Leader

Handymart
06.2011 - 09.2013

Customer Service Specialist

Big Lots
05.2005 - 08.2010

GED -

Warren County High School

Similar Profiles

CREATE PROFILE
Desiree Bergholz