Desiree Betterman
Turner ,OR
Summary
Meticulous Operations Lead with a natural gift for maximizing efficiency and reducing costs. Seasoned with a multi-year background in the industry field. Exceptional leadership and interpersonal traits to create a positive work atmosphere. Seasoned Operations Lead with focus on optimizing productivity and efficiency. Demonstrated capability in leading teams, managing operations, and implementing process improvements. Known for strong leadership skills, strategic planning abilities, and commitment to achieving operational excellence. Have made significant contributions in previous roles by driving operational success and boosting performance metrics.
Overview
18
18
years of professional experience
Work History
Branch Operations Lead
JP Morgan Chase Bank N.A.
Corvallis , OR
02.2007 - Current
- Leading a team to ensure operational processes and procedures are followed efficiently and effectively.
- Ensuring all staff members have the necessary resources, training and support to carry out their roles successfully.
- Conducting regular meetings with team members to discuss progress and identify areas for improvement.
- Creating reports on operational activities, performance metrics and customer feedback.
- Monitoring customer satisfaction levels and taking corrective action when needed.
- Analyzing data from operations logs to identify trends or patterns that could impact performance outcomes.
- Maintaining relationships with external vendors and suppliers related to operations needs.
- Ensuring compliance with applicable regulations and industry standards.
- Resolving escalated issues involving customers, vendors or employees.
- Providing guidance and mentorship for staff members.
Education
High School Diploma -
Roseburg High School
Roseburg, OR06-2001
Skills
- Operational Efficiency
- Acknowledgment of customer needs
- Strong team building skills
- Cost Reduction
- Workforce Management
- Scheduling Coordination
- Audit, Scheduling and execution
- Order Fulfillment
- Facility Management
Timeline
Branch Operations Lead
JP Morgan Chase Bank N.A.
02.2007 - Current
High School Diploma -
Roseburg High School
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