Desiree Blaine
Human Resources
Memphis,TN
Summary
Experienced Human Resource professional with a demonstrated history of working in the higher education industry for over nine years. Skilled in Microsoft Word, Interpersonal Skills, Organization Skills, Management, and Administrative Assistance. Possesses a strong work ethic with a Master's degree focused in Human Resources Leadership from the University of Memphis.
Overview
7
7
years of post-secondary education
8
8
years of professional experience
Work History
Administrative Assistant I
The University Of Tennessee HSC
Memphis, TN
09.2019 - Current
- Serve as the primary liaison between the Chief of Police, police staff, and the public departments, and outside organizations.
- Consult with outside parties to resolve discrepancies and create effective solutions.
- Provide primary customer support to internal and external customers in challenging environment.
- Communicate with vendors regarding back order availability, future inventory, and special orders.
- Prepare meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.
- Process invoices and expenses using Iris Web Software to facilitate on-time payment.
- Monitored several upper manager's work calendar and scheduled appointments, meetings and travel.
- Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Office Coordinator
Western Kentucky University
Bowling Green, KY
09.2016 - 07.2019
- Train new employees on administrative procedures, company policies and performance standards.
- Interact with customers professionally by phone, email, or in-person to provide information and directed to desired staff members.
- Track and record expenses and reconciled accounts to maintain accurate, current, and compliant financial records.
- Route correspondence to facilitate timely communication between team members, customers, and vendors.
- Produce high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
- Organize international and domestic travel arrangements for up to 20 staff members, including all transportation and hotel stays.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Supported HR by completing new hire orientation, incident reports and benefits paperwork on behalf of office employees.
- Maintained payroll information by calculating, collecting and entering data.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Processed new hire paperwork and documents.
Assistant Store Manager
Torrid
Bowling Green, KY
02.2016 - 09.2016
- Maintain efforts of being a strong, influential team leader by ensuring excellent customer service was being provided to over 50 customers a day.
- Process Payroll and supported HR functions such as payroll, benefits, and job training for customer service issues.
- Prepare operational statements, inventory of merchandise and helped decrease store shrinkage.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Rotated merchandise and displays to feature new products and promotions.
Enrollment Services Assistant
The University Of Tennessee HSC
Memphis, TN
12.2012 - 09.2015
- Oversee daily operations and budget of West Tennessee Regional Admissions Office.
- Outline requirements for programs, scholarships, and financial aid.
- Built personal relationships with guests to promote positive experiences.
- Develop tour programming to enhance guest experiences.
- Demonstrate respect, friendliness, and willingness to help wherever needed.
- Help students complete applications and navigate admissions processes.
- Reach out to applicants via calls, texts, emails and social media.
- Provide prospective or new students with information about educational and career planning, university resources and academic programs.
- Maintain physical and electronic student files.
- Train and mentor junior enrollment professionals.
Education
MBA - Finance
THE UNIVERSITY oF MEMPHIS
Memphis, Tennessee 01.2021 - Current
MPS - Human Resources Leadership
University of Memphis
Memphis, Tennessee 06.2013 - 05.2015
Bachelor of Arts - Foreign Language
University of Memphis
Memphis, Tennessee 08.2007 - 12.2011
Skills
Office administration
Timeline
MBA - Finance
THE UNIVERSITY oF MEMPHIS
01.2021 - Current
Administrative Assistant I
The University Of Tennessee HSC
09.2019 - Current
Office Coordinator
Western Kentucky University
09.2016 - 07.2019
Assistant Store Manager
Torrid
02.2016 - 09.2016
MPS - Human Resources Leadership
University of Memphis
06.2013 - 05.2015
Enrollment Services Assistant
The University Of Tennessee HSC
12.2012 - 09.2015
Bachelor of Arts - Foreign Language
University of Memphis
08.2007 - 12.2011
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