Desiree Blaine
Human Resources
Memphis,TN
Summary
Experienced Human Resource professional with a demonstrated history of working in the higher education industry for over nine years. Skilled in Microsoft Word, Interpersonal Skills, Organization Skills, Management, and Administrative Assistance. Possesses a strong work ethic with a Master's degree focused in Human Resources Leadership from the University of Memphis.
Overview
7
7
years of post-secondary education
8
8
years of professional experience
Work History
Administrative Assistant I
The University Of Tennessee HSC
Memphis, TN
09.2019 - Current
- Serve as the primary liaison between the Chief of Police, police staff, and the public departments, and outside organizations.
- Consult with outside parties to resolve discrepancies and create effective solutions.
- Provide primary customer support to internal and external customers in challenging environment.
- Communicate with vendors regarding back order availability, future inventory, and special orders.
- Prepare meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.
- Process invoices and expenses using Iris Web Software to facilitate on-time payment.
- Monitored several upper manager's work calendar and scheduled appointments, meetings and travel.
- Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Office Coordinator
Western Kentucky University
Bowling Green, KY
09.2016 - 07.2019
- Train new employees on administrative procedures, company policies and performance standards.
- Interact with customers professionally by phone, email, or in-person to provide information and directed to desired staff members.
- Track and record expenses and reconciled accounts to maintain accurate, current, and compliant financial records.
- Route correspondence to facilitate timely communication between team members, customers, and vendors.
- Produce high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
- Organize international and domestic travel arrangements for up to 20 staff members, including all transportation and hotel stays.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Supported HR by completing new hire orientation, incident reports and benefits paperwork on behalf of office employees.
- Maintained payroll information by calculating, collecting and entering data.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Processed new hire paperwork and documents.
Assistant Store Manager
Torrid
Bowling Green, KY
02.2016 - 09.2016
- Maintain efforts of being a strong, influential team leader by ensuring excellent customer service was being provided to over 50 customers a day.
- Process Payroll and supported HR functions such as payroll, benefits, and job training for customer service issues.
- Prepare operational statements, inventory of merchandise and helped decrease store shrinkage.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Rotated merchandise and displays to feature new products and promotions.
Enrollment Services Assistant
The University Of Tennessee HSC
Memphis, TN
12.2012 - 09.2015
- Oversee daily operations and budget of West Tennessee Regional Admissions Office.
- Outline requirements for programs, scholarships, and financial aid.
- Built personal relationships with guests to promote positive experiences.
- Develop tour programming to enhance guest experiences.
- Demonstrate respect, friendliness, and willingness to help wherever needed.
- Help students complete applications and navigate admissions processes.
- Reach out to applicants via calls, texts, emails and social media.
- Provide prospective or new students with information about educational and career planning, university resources and academic programs.
- Maintain physical and electronic student files.
- Train and mentor junior enrollment professionals.
Education
MBA - Finance
THE UNIVERSITY oF MEMPHIS
Memphis, Tennessee 01.2021 - Current
MPS - Human Resources Leadership
University of Memphis
Memphis, Tennessee 06.2013 - 05.2015
Bachelor of Arts - Foreign Language
University of Memphis
Memphis, Tennessee 08.2007 - 12.2011
Skills
Office administration
Travel administration
Time sheet review
New hire processing
Budgeting
Meeting deadlines
Collaborative team member
Proficient in Kronos, ADP, and Iris
Accounts Receivable
Telephone and email etiquette
Recruitment
Training and mentoring
Timeline
MBA - Finance
THE UNIVERSITY oF MEMPHIS
01.2021 - Current
Administrative Assistant I
The University Of Tennessee HSC
09.2019 - Current
Office Coordinator
Western Kentucky University
09.2016 - 07.2019
Assistant Store Manager
Torrid
02.2016 - 09.2016
MPS - Human Resources Leadership
University of Memphis
06.2013 - 05.2015
Enrollment Services Assistant
The University Of Tennessee HSC
12.2012 - 09.2015
Bachelor of Arts - Foreign Language
University of Memphis
08.2007 - 12.2011