Desiree Blue
Middletown,DE
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
30
30
years of professional experience
Work History
Independent Insurance Broker
Bastion Insurance And Finance
02.2016 - Current
- Provided comprehensive product knowledge and guidance to help over 3,500 clients on product selection.
- Generated quotes and proposals for clients to match individual needs.
- Developed strong referral network in community to raise awareness and increase sales opportunities.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Followed up promptly with interested clients to close sales.
Executive Office Administrator
Pompous Industries, LLC
04.2016 - 09.2023
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Built and deepened relationships with internal and external personnel to enhance client retention and growth plans.
- Improved business profits through innovative cost containment and revenue generation techniques.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Communicated with over 500 customers and vendors positively with particular attention to problem resolution.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
Office Manager
Neptune Society
02.2015 - 02.2016
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
- Secured and filed burial permits and made funeral arrangements.
- Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Communicated with insurance companies to secure death benefits for payment of services.
- Assisted over 300 clients with pre-arranging funeral services.
Executive Office Administrator
Vegas Motorsports
09.2004 - 02.2015
- Assisted in preparation and processing of payroll for 20 employees to facilitate prompt staff payments.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Reconciled account files and produced monthly reports.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Assistant Store Director
Victoria Secret Beauty
03.2001 - 09.2004
- Supervised 30 employees and different store departments.
- Partnered with store director to interview, hire, train and develop department managers and team members to build and sustain high in-store performance.
- Responded to customer complaints and comments.
- Checked employee break times and schedule adherence.
- Reported problems with employees, products or service to store manager.
- Double-checked product pricing and displays.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Oversaw financial operations by monitoring expenses and reconciling bank statements.
Office Manager
Day And Knight, LLC
07.1993 - 03.2001
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with 1000's of vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
Certified Surgical Technologist - Surgical Technology
Concorde Career College
North Hollywood, CA08.1995
High School Diploma -
Crenshaw Dorsey High School
Los Angeles, CA06.1991
Skills
- Account Retention
- Large Account Management
- Contract Review and Analysis
- Bookkeeping
- Workforce Management
- Business Administration
- Office Administration
- Strategic Planning
Timeline
Executive Office Administrator
Pompous Industries, LLC
04.2016 - 09.2023
Independent Insurance Broker
Bastion Insurance And Finance
02.2016 - Current
Office Manager
Neptune Society
02.2015 - 02.2016
Executive Office Administrator
Vegas Motorsports
09.2004 - 02.2015
Assistant Store Director
Victoria Secret Beauty
03.2001 - 09.2004
Office Manager
Day And Knight, LLC
07.1993 - 03.2001
Certified Surgical Technologist - Surgical Technology
Concorde Career College
High School Diploma -
Crenshaw Dorsey High School