Desiree Boli
Birmingham,AL
Summary
Goal-oriented equipped with strong customer relations and inventory management skills. Flexes with changing demands and unique customers' needs to deliver customized solutions and maximize company profit.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Resident Assistant/Medication Technician
Danberry At Inverness
05.2022 - Current
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Reordered medication to maintain adequate supply.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Responded to room transfers, incident reports, and maintenance requests.
- Assisted residents in preparing for activity and social programs.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
Certified Nursing Assistant
Aspire Physical Recovery Center
09.2021 - 10.2022
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Customer Service Associate
Macys
04.2019 - 01.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
Custodian
SSC Services For Education
06.2018 - 09.2021
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
Education
Bachelor of Science - Criminal Justice
Colorado Technical University
Colorado Springs, CO11.2025
High School Diploma -
A.H Parker High School
Birmingham, AL05.2018
Skills
- Personal Care Assistance
- Health Issue Identification
- Observational Skills
- Medication Administration
- Policy and Procedure Adherence
- Goal-Setting and Achievement
- Cleaning and Sanitizing
- Reading Comprehension
- Team work
- Adaptability
Certification
- CNA - Certified Nursing Assistant
- Heart saver CPR AED
Timeline
Resident Assistant/Medication Technician
Danberry At Inverness
05.2022 - Current
Certified Nursing Assistant
Aspire Physical Recovery Center
09.2021 - 10.2022
Customer Service Associate
Macys
04.2019 - 01.2022
Custodian
SSC Services For Education
06.2018 - 09.2021
Bachelor of Science - Criminal Justice
Colorado Technical University
High School Diploma -
A.H Parker High School
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