Desiree Bowser

• Directed enterprise-wide authorization and registration operations, ensuring compliance with payer requirements and improving front-end accuracy.

• Led authorization and registration KPI performance by monitoring workflows, coaching staff, and implementing data quality controls to reduce downstream denials.

• Spearheaded initiatives to reduce authorization- and registration-related denials through standardized workflows, payer-specific protocols, staff training, and system optimization.

• Partnered with Epic, IT, Managed Care, and Revenue Integrity teams to automate edits and resolve systemic payer issues.

• Built and led a high-performing process improvement team focused on authorizations, eligibility validation, and demographic accuracy.

• Contributed to payer plan integration efforts, ensuring authorization rules were embedded into operational workflows.

• Championed continuous improvement, governance, and accountability across Patient Access operations.

Provided operational leadership over authorization, eligibility, and reimbursement workflows, overseeing a team of 12 representatives.

• Ensured timely and accurate pre-authorization of services, reducing delays in care and authorization-related denials.

• Oversaw clinic billing, deposits, reconciliation, and reporting functions.

• Served as a subject matter expert for payer authorization requirements and insurance benefits.

• Conducted financial counseling prior to scheduled services to ensure coverage clarity and compliance.

• Implemented workflow improvements to adapt to evolving payer and regulatory requirements.

• Led training and onboarding for new staff in authorizations, insurance verification, audits, and system workflows.

• Performed insurance verification, eligibility review, and financial counseling for scheduled and walk-in patients.

• Obtained pre-authorizations and maintained accurate patient demographics to support compliant billing.

• Served as a resource for resolving complex account issues, balances, and payer inquiries.

• Supported business office functions including reporting, audits, and special projects.

• Coordinated with insurance providers to verify benefits and ensure regulatory compliance and credentialing

• Reviewed and maintained medical records for completeness, accuracy, and compliance.

• Audited documentation, processed admissions and discharges, and responded to records requests.

• Maintained logs and filing systems in accordance with regulatory guidelines.

Provided front-desk and administrative support to ensure efficient clinic operations and patient flow.

• Managed provider schedules, appointments, and patient check-in/check-out processes.

• Maintained accurate records and ensured timely communication across departments.

• Supported reporting, presentations, and daily office operations.

Handled patient inquiries and concerns, ensuring high levels of satisfaction and support.