Desiree Brianne
Malta,IL
Summary
Plans and directs different types of student-centered and faith-based services. Well-versed in providing counseling, organizing activities and overseeing operations in a religious education institution. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. In working in healthcare, the team was enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Epic.
Overview
38
38
years of professional experience
Work History
Coordinator of Religious Education
Cathedral Of St. Peter
07.2022 - Current
- Enhanced student understanding of religious concepts by incorporating engaging multimedia presentations and interactive activities.
- Promoted a sense of community and respect among students by facilitating group discussions on faith, morality, and ethics.
- Organized special events such as retreats, field trips, and guest speakers to deepen students'' connections with their faith communities.
- Partnered with parents to support their involvement in their child''s religious education journey.
- Streamlined administrative processes by implementing efficient record-keeping systems for student data tracking and reporting purposes.
- Ensured compliance with all relevant policies and regulations pertaining to religious education programming within the institution.
- Evaluated and updated curriculum materials regularly to ensure relevance and alignment with current educational standards in religious education.
- Analyzed revenue and program cost data to determine budget priorities.
- Trained and supervised religious education instructional staff.
Punch Press Operator
Superior Metal Products
11.2021 - 07.2022
- Increased production efficiency by maintaining and operating punch press machines with precision and accuracy.
- Ensured high-quality output by performing regular inspections of punched parts for any defects or issues.
- Enhanced workplace safety, adhering to company guidelines per OSHA regulations.
- Consistently met tight deadlines, coordinating with team members to ensure timely completion of orders.
- Upheld high levels of communication with supervisors regarding project status updates, challenges faced, or potential solutions implemented during course of work.
- Demonstrated adaptability in handling various types of punch press machines as per job requirements, ensuring seamless transition between different projects.
- Reviewed completed orders for quality and accuracy.
Patient Services Representative
Hauser Ross Eye Institute
07.2020 - 11.2021
- Managed high call volume for multiple doctors, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
- Served as a key point-of-contact between physicians, nurses, technicians, administrators, other professionals involved in the provision of quality medical services.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Medicine Patient Services Representative
Northwestern Medicine RMG Clinic
08.2017 - 07.2020
- Greet 100 plus patients per day entering patient demographics, insurance data into electronic medical record system, resulting in a smoother financial experience for patients.
- Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Took copayments, balanced deposits and credit card payments each day.
- Provided exceptional customer service to patients, answering questions and addressing concerns with empathy and understanding.
- Use Epic software to schedule appointments.
- Built and maintained positive working relationships with patients and staff.
Fabrication Operator
Atmel Corporation
07.1999 - 05.2015
- Operated and specialized in high-tech manufacturing equipment, demonstrating versatility and adaptability within the work environment.
- 15+ high-tech equipment certificates in e.g. Chemical/Mechanical Polisher, Endura, Viision, etc.
- Enhanced product quality through meticulous inspection and adherence to company standards.
- Communicated shift-to-shift correspondence through a verbal and written pass-down.
- Maintained a well-organized work environment, ensuring clean room protocols and safety standards.
C.N.A.
Hornes Home Healthcare
01.2006 - 05.2006
- Assisted elderly with hygiene, medication management, dressing, grooming and nutrition.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output
- Basic nursing skills such as infection control, safety, therapeutic and technical procedures.
- Data collection and reporting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Hospital Unit Clerk/NICU
Memorial Hospital
09.1993 - 12.1993
- Enhanced patient satisfaction by efficiently managing medical records and maintaining strict confidentiality standards.
- Assisted Doctors and nurses in note taking.
- Courier of blood and specimen.
- Managed unit resources effectively, ensuring optimal utilization of equipment and supplies.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
Dental Assistant/Receptionist
Dr. Richard C. Holden D.D.S
06.1986 - 08.1993
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
Education
Certificate - Faith Formation
Diocese of Rockford
Rockford, IL05.2023
Certificate - Certified Phlebotomy Technician
National American University
Colorado Springs, CO09.2016
Certificate - Certified Nursing Assistant
Advanza
Colorado Springs, CO05.2005
Certificate - Medical Billing
U.S. Career Institute
Fort Collins, CO05.1998
Certificate - Dental Assisting
Pikes Peak Community College
Colorado Springs, CO05.1986
Skills
- Effective communication
- Decision-making abilities
- Call center experience
- Attention to detail
- Data entry proficiency
- Goal setting
- Professionalism
- Multitasking Abilities
References
References upon request
Timeline
Coordinator of Religious Education
Cathedral Of St. Peter
07.2022 - Current
Punch Press Operator
Superior Metal Products
11.2021 - 07.2022
Patient Services Representative
Hauser Ross Eye Institute
07.2020 - 11.2021
Medicine Patient Services Representative
Northwestern Medicine RMG Clinic
08.2017 - 07.2020
C.N.A.
Hornes Home Healthcare
01.2006 - 05.2006
Fabrication Operator
Atmel Corporation
07.1999 - 05.2015
Hospital Unit Clerk/NICU
Memorial Hospital
09.1993 - 12.1993
Dental Assistant/Receptionist
Dr. Richard C. Holden D.D.S
06.1986 - 08.1993
Certificate - Faith Formation
Diocese of Rockford
Certificate - Certified Phlebotomy Technician
National American University
Certificate - Certified Nursing Assistant
Advanza
Certificate - Medical Billing
U.S. Career Institute
Certificate - Dental Assisting
Pikes Peak Community College
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