Summary
Overview
Work History
Education
Skills
Timeline
Generic

Desiree Brooks

Enterprise,OR

Summary

At Double Arrow Veterinary Clinic, I honed my exceptional time management and communication skills, streamlining operations and enhancing client satisfaction. Skilled in comprehensive clerical support, I significantly improved efficiency and demonstrated a commitment to quality and meticulous attention to detail in every task.

Employment for Vernam Crane Service:

Professional administrative support specialist prepared for role requiring meticulous organization and effective communication. Proven ability to manage schedules, correspondence, and records while maintaining high standards. Focused on team collaboration and achieving results with reliability and adaptability.

Employment for Carolyn Witty: Professional cleaner with strong experience in maintaining high standards of cleanliness and hygiene. Skilled in efficient time management, attention to detail, and effective use of cleaning tools and products. Reliable team player known for adaptability and delivering consistent results.

Employment for Nora Stangel:

Qualified housekeeper with proven track record in maintaining clean, orderly, and safe environments. Successfully managed various cleaning tasks, ensuring client satisfaction and pristine living spaces. Demonstrated attention to detail and effective time management in every assignment.

Overview

11
11
years of professional experience

Work History

Caregiving/Housekeeping Cleaner

Carolyn Witty
01.2014 - Current
  • Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
  • Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
  • Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
  • Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
  • Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
  • Promoted open communication with supervisors about any concerns or suggestions for improvement within the housekeeping department.
  • Contributed to positive guest experiences with meticulous attention to detail when sanitizing bathrooms, making beds, and restocking amenities.
  • Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.
  • Maximized workspace efficiency by organizing housekeeping carts, storage closets, and supply areas on a regular basis.
  • Reduced allergens and improved air quality by regularly dusting and vacuuming rooms, hallways, and common spaces.
  • Demonstrated flexibility by adapting to changes in schedules or room assignments when needed.
  • Kept inventory organized and well-stocked, ensuring necessary supplies were always available for efficient work completion.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Dusted picture frames and wall hangings with cloth.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Verified cleanliness and organization of storage areas and carts.
  • Operated electronic backpack vacuums and floor sweepers.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Changed bed linens and collected soiled linens for cleaning.
  • Polished fixtures to achieve professional shine and appearance.
  • Sorted, laundered and put away various laundry items.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Hang, cleaned and rehung draperies to maintain freshness.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.

Secretary

Double Arrow Veterinary Clinic
11.2024 - 11.2024
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.

Secretary

Vernam Crane Service
06.2019 - 11.2024
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
  • Facilitated inter-departmental communication to ensure all parties were informed of key updates.
  • Streamlined communication processes, resulting in faster response times to internal queries.
  • Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
  • Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
  • Provided comprehensive support to new staff, facilitating faster integration into team.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.

Education

High School Diploma -

Harry S. Truman Highschool
Federal Way, WA

Skills

  • Customer service
  • Verbal and written communication
  • Office administration
  • Organization
  • Keyboarding skills
  • Appointment scheduling
  • File management
  • Multi-line phone systems
  • Quickbooks
  • Mail distribution
  • Accounts receivable and payable
  • Appointment coordination
  • Business correspondence
  • Phone etiquette
  • Phone reception
  • Office correspondence
  • Fast learner
  • Clerical support
  • Bookkeeping
  • Bathroom cleaning
  • Kitchen cleaning
  • Waste disposal
  • Efficient cleaning techniques
  • Guest relations
  • Communication
  • Housekeeping
  • Mopping and sweeping
  • Hospitality background
  • Vacuuming and sweeping
  • Teamwork

Timeline

Secretary

Double Arrow Veterinary Clinic
11.2024 - 11.2024

Secretary

Vernam Crane Service
06.2019 - 11.2024

Caregiving/Housekeeping Cleaner

Carolyn Witty
01.2014 - Current

High School Diploma -

Harry S. Truman Highschool

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Desiree Brooks