Desiree Brooks
Windsor,SC
Summary
Experienced team leader with a proven track record of organizing and guiding teams to achieve organizational goals. Known for building positive rapport and inspiring trust among team members, leading to enhanced productivity and collaboration. Skilled in facilitating effective communication and collaboration across departments, working closely with co-management and top-level leadership for seamless operations. Recognized as an excellent trainer and mentor, passionate about developing individuals' skills and fostering a supportive work environment.
Overview
21
21
years of professional experience
Work History
Team Lead
Walmart
09.2022 - Current
- Worked different stations to provide optimal coverage and meet production goals.
- Coached team members in techniques necessary to complete job tasks.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Case Manager
Finger Lakes Area Counseling and Recovery
02.2019 - 04.2022
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Evaluated treatment plans against individual goals and healthcare standards.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Facilitated individual and group sessions to promote positive behavior change for clients.
Therapy Aide
Finger Lakes Area Counseling and Recovery
09.2018 - 04.2022
- Assessed treatment plans and made adjustments for maximum benefits.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Communicated with physicians to provide updates on patient care.
- Planned individually-designed treatment programs to restore, maintain and improve physical functioning, alleviate pain, and prevent disability.
Business Manager
Empire Truck Center
03.2017 - 09.2020
- Cultivated and maintained effective communication with members of interdisciplinary care team
- Developed and maintained partnerships with local organizations for supportive services opportunities
- Facilitated referrals to collaborative specialty health providers to drive continuity of care
- Advocated for patients in healthcare or social service environments to promote wellness and autonomy
- Assisted patients in completing new patient health history forms
- Anticipated patients' anxieties and answered relevant questions to comfort patients
- Updated and entered patient information into computer system
- Communicated well with patients to identify and attend to needs
- Safeguarded medical records to secure patient information and maintain patient confidentiality
- Interviewed patients and families to identify problems relating to care
- Prepared charts and pre-admission consent forms
- Coordinated and directed financial or budget activities to fund operations, maximize investments or increase efficiency
- Orchestrated administrative activities directly related to making products or providing services
- Directed and coordinated activities of businesses or departments concerned with production, pricing, sales, or distribution of products.
Accounts Receivable Specialist
Wadhams Enterprise Inc.
05.2013 - 08.2016
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Submitted cash and check deposits and generated cash receipts to record money received.
Assistant Store Manager
Stride Rite
09.2007 - 08.2016
- Set prices and credit terms for goods and services, based on forecasts of customer demand
- Defined problems, collected data, established facts and validated conclusions
- Accessed computerized financial information to answer general questions and give details on specific accounts
- Performed general office duties, such as filing, answering telephones and handling routine correspondence
- Reconciled and noted and reported discrepancies found in records
- Received, record and bank cash, checks and vouchers
- Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes
- Performed financial calculations, such as amounts due, interest charges, balances, discounts, equity and principal
- Built employee knowledge with training and mentoring
- Coached employees on customer service and selling techniques
- Directed employee tasks and time management, improving customer experiences
- Achieved high per customer sales to meet company expectations
- Maintained organized store environment for customer and employee health and safety
- Helped set team performance standards to reach company objectives
- Provided performance feedback and coaching to employees
- Assisted in recruiting process, hiring and retaining top talent.
Customer Service Representative
Phelps Sungas Inc.
06.2003 - 08.2006
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Associate In Arts (A.S.) In Applied Psychology -
Finger Lakes Community College
Canandaigua, NY05.2016
Skills
- Crisis Intervention
- Intervention Plans
- Case Management Tracking
- Group Therapy
- Social Work
- Records Management
- Resource Identification
- Verbal and Written Communication
- Case Needs Assessment
- Treatment Planning
- Conflict Resolution
- Community Outreach
- Client Advocacy
- Court Mandated Reporter
- Service Referrals
- Case Planning
- Case Notes
- Trauma-Informed Care
- Program Eligibility
- Case Planning and Management
- Vocational Rehabilitation
- MS Office
- Patient Flow
- Case Conferences
References
- Kelly Hale, Program Director, (585) 490-8864, Kelly.hale@flacra.org
- Susan Palmer, Therapy Aide, (315) 759-1129, laylabug03@gmail.com
- Marie Poormon-Welch, Secretary, (315) 374-5674, mwelch65@gmail.com
Timeline
Team Lead
Walmart
09.2022 - Current
Case Manager
Finger Lakes Area Counseling and Recovery
02.2019 - 04.2022
Therapy Aide
Finger Lakes Area Counseling and Recovery
09.2018 - 04.2022
Business Manager
Empire Truck Center
03.2017 - 09.2020
Accounts Receivable Specialist
Wadhams Enterprise Inc.
05.2013 - 08.2016
Assistant Store Manager
Stride Rite
09.2007 - 08.2016
Customer Service Representative
Phelps Sungas Inc.
06.2003 - 08.2006
Associate In Arts (A.S.) In Applied Psychology -
Finger Lakes Community College