Desiree Broussard
Fremont,CA
Summary
Accomplished Community Manager with a proven track record at MG Properties, enhancing community engagement and resident satisfaction through strategic planning and effective conflict resolution. Expert in financial budgeting and reporting, with a knack for fostering teamwork. Achieved significant improvements in occupancy rates and community standards, demonstrating a strong blend of analytical and interpersonal skills.
Overview
7
7
years of professional experience
Work History
Community Manager
MG Properties
09.2023 - Current
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Implemented analytics tools to track community performance, identifying areas for improvement and adjusting strategies accordingly.
- Evaluated property conditions and recommended improvements.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Negotiated with service providers to enhance community amenities, resulting in improved quality of life for residents.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Kept properties in compliance with local, state, and federal regulations.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Community Manager
Greystar Real Estate Management
02.2021 - 09.2023
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Evaluated property conditions and recommended improvements.
Assistant Business Manager
Alliance Residential Management
09.2018 - 02.2021
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Conducted insightful market research to identify trends, opportunities, and potential risks relevant to the company''s objectives.
- Assisted business manager in budgeting, financial planning, and monitoring expenses for cost control.
- Managed inventory and ordered merchandise to guarantee appropriate stock levels.
- Managed daily office operations, ensuring smooth workflow and optimal resource utilization.
- Developed strong relationships with clients, vendors, and internal stakeholders through excellent communication skills.
- Managed day-to-day financial processes by paying invoices, purchasing goods and processing reimbursements.
- Coordinated events, meetings, and conferences to promote networking opportunities for the business.
Leasing Consultant
Rafanelli & Nahas
03.2018 - 09.2018
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Education
Bachelor of Science - Biology
California State University, East Bay
Hayward, CA12-2021
Skills
- Community engagement
- Tenant and eviction laws
- Resident relations
- Staff training
- Financial budgeting and reporting
- Leasing and sales
- Property tours and inspections
- Conflict handling
- Teamwork
- Multitasking
- Loan processing
- Tracking operating expenses
Timeline
Community Manager
MG Properties
09.2023 - Current
Community Manager
Greystar Real Estate Management
02.2021 - 09.2023
Assistant Business Manager
Alliance Residential Management
09.2018 - 02.2021
Leasing Consultant
Rafanelli & Nahas
03.2018 - 09.2018
Bachelor of Science - Biology
California State University, East Bay
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