Summary
Overview
Work History
Education
Skills
Timeline
Generic

Desiree Bumanglag

Perris,United States

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

11
11
years of professional experience

Work History

ENA 1

Southern California Edison
Remote, CA
06.2023 - 02.2024
  • Kept records of customer interactions and transactions.
  • Answered incoming customer calls regarding products and services, troubleshooting problems, and providing technical support.
  • Escalated unresolved issues to appropriate personnel for further investigation.
  • Maintained an organized system for tracking customer inquiries.
  • Consulted with customers to determine their needs and requirements.
  • Assisted customers with placing orders, answering inquiries, and processing payments.
  • Resolved customer complaints quickly and efficiently.
  • Answered incoming calls promptly and professionally.
  • Provided technical support to customers over the phone or in person.
  • Demonstrated extremely fast and accurate typing abilities.

Customer Service Representative

Copart
12.2021 - 12.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Directed dispatching, routing and tracking of vehicles.
  • Closely monitored dispatch board to triage and prioritize over 60-70 daily calls.

Cashier Team Lead

Ace Hardware
12.2016 - 10.2021
  • Trained team members on cash register operation and cash handling.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Communicated with customers and team members to solve problems.
  • Operated POS cash register and equipment to collect payments.
  • Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
  • Monitored areas for security issues and safety hazards.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Restocked and organized merchandise in front lanes.
  • Increased customer loyalty and retention.

Data Entry Specialist

Denise House Cleaning
03.2013 - 08.2016
  • Compiled data and reviewed information for accuracy prior to input.
  • Completed data entry tasks with accuracy and efficiency.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Managed workflow scheduling, data entry and accuracy verification for large data projects.
  • Identified data entry errors and reported to necessary departments.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Sorted documents and maintained organized filing process.
  • Obtained scanned records and uploaded into database.
  • Established and maintained client rapport by utilizing quality customer service.
  • Answered phone calls and answered questions from potential customers.
  • Scheduled and confirmed appointments and meetings for clientele.

Education

High School Diploma -

Come Back Kids
Riverside, CA
05.2020

Skills

  • Microsoft Word
  • Business Development Understanding
  • Credit Card Payment Processing
  • Microsoft PowerPoint
  • Staff Training
  • Microsoft Excel
  • Retail Sales Customer Service
  • Customer Relations
  • Account Management
  • Sales Expertise
  • Order Processing
  • Excel spreadsheets
  • Computer Skills
  • Recordkeeping
  • Problem Resolution
  • Multitasking

Timeline

ENA 1

Southern California Edison
06.2023 - 02.2024

Customer Service Representative

Copart
12.2021 - 12.2022

Cashier Team Lead

Ace Hardware
12.2016 - 10.2021

Data Entry Specialist

Denise House Cleaning
03.2013 - 08.2016

High School Diploma -

Come Back Kids

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Desiree Bumanglag