Desiree Burgos
Kissimmee,FL
Summary
Dedicated Lead Medical Assistant equipped to manage patient, administrative and team needs with organized approach and good prioritization skills. Keeps team members on-track with close monitoring and motivational strategies. Handles patients' needs with friendly, knowledgeable approach while effectively meeting demands of busy offices and maintaining compliance with important standards.
Overview
18
18
years of professional experience
Work History
Lead Medical Assistant
Orlando Family Physicians
10.2021 - Current
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared and administered medications to alleviate patient symptoms.
- Collected and documented patient medical information such as blood pressure and weight.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic environments.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Assisted physicians with clinical procedures following safe practices.
- Audited samples and refrigerated medications to verify freshness and remove any expired packages.
- Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
Medical Assistant
Osceola Community Health Services
10.2020 - 10.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Instructor
Gwinnett Institute
11.2017 - 11.2019
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Promoted classroom safety, collaboration, and best practices.
- Tested and evaluated students on materials presented in workshops and classes.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Participated in professional development opportunities to stay current on educational trends and enhance teaching effectiveness.
- Increased student motivation by developing engaging lesson plans that catered to various learning styles.
- Evaluated student assessments to identify areas of growth and improvement, adjusting instructional strategies accordingly.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Increased student participation via engaging lectures and assignments.
- Optimized day-to-day instruction to align educational strategies with industry best practices.
- Enhanced classroom collaboration through the implementation of group projects and team-building activities.
- Improved learning outcomes by tailoring teaching methods to accommodate diverse learning styles.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
Medical Assistant
Doctor Carlos Dominguez
11.2015 - 11.2017
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate
- documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Measured patient spirometry.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Medical Assistant/Medical Clerical Assistant
Family Health Source
04.2011 - 04.2014
- Received, recorded and filed medical payments by check, cash, and credit card.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Used EHR to schedule appointments for doctor visits and procedures.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Registered patients and completed associated paperwork for accurate records.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Answered phone calls and messages for physicians and medical facility, scheduling appointments, and handling patient inquiries.
- Managed office bookkeeping with insurance billing and patient payments.
Medical Assistant
Associates in Dermatology
01.2007 - 06.2009
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Prepared lab specimens for diagnostic evaluation.
Education
High School Diploma -
Fannie Lou Freedom High School
The Bronx, NYCertified IV Therapist - IV Therapy
Eland Health College
DeLand, FL2016
Certified Medical Assistant - Medical Assisting
Florida Technical College
DeLand, FL2015
Certified Phlebotomist - Phlebotomy
Florida Technical College
DeLand, FL2015
Skills
- Critical thinking abilities
- Performance Improvement
- Front office duties
- Inventory and supply management
- Staff Oversight
- Phlebotomy / IV expertise
- HIPAA Compliance
- Clinical Leadership
- Medical terminology knowledge
- CPR
- Maintaining confidentiality
- Specimens collection and processing
- Medical Procedures
- EMR / EHR
- Insurance Claims
- Fluent in English and Spanish
- Immunization Administration
- Adaptable
- Data Entry
- Inventory Management
- Phlebotomy
- Reliable team player
- Sterile technique
- FMLA / Disability Forms
Timeline
Lead Medical Assistant
Orlando Family Physicians
10.2021 - Current
Medical Assistant
Osceola Community Health Services
10.2020 - 10.2021
Instructor
Gwinnett Institute
11.2017 - 11.2019
Medical Assistant
Doctor Carlos Dominguez
11.2015 - 11.2017
Medical Assistant/Medical Clerical Assistant
Family Health Source
04.2011 - 04.2014
Medical Assistant
Associates in Dermatology
01.2007 - 06.2009
High School Diploma -
Fannie Lou Freedom High School
Certified IV Therapist - IV Therapy
Eland Health College
Certified Medical Assistant - Medical Assisting
Florida Technical College
Certified Phlebotomist - Phlebotomy
Florida Technical College
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