Desiree Caballes
Bachelors Of Hotel And Restaurant Management
Vodice,15
Summary
Dynamic and customer-focused professional with extensive experience in hospitality, notably at Costa Coffee. Proven ability to enhance customer satisfaction through friendly service and effective teamwork. Skilled in utilizing POS systems and maintaining high standards of cleanliness, contributing to a positive and efficient work environment.
Overview
7
7
years of professional experience
5
5
Certificates
Work History
INA MALOPRODAJNI SERVISI D.O.O
WAITRESS
07.2024 - Current
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
BARISTA
Costa Coffee
07.2022 - 04.2024
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Used POS system to accurately enter orders and process payments.
DEALER ACCOUNT COORDINATOR
HR NETWORK, INC.
07.2021 - 07.2022
- Maintained a clean, organized, and welcoming environment for customers to enjoy their gaming experience.
- Learned and followed company procedures to maintain consistency and standards.
SERVICE CREW
LEONA CAKES AND PASTRIES
11.2019 - 03.2020
- Enhanced customer satisfaction by providing efficient and friendly service.
- Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
GELATISSIMO CAFE, SERVICE CREW
AFFOGATO CORP.
03.2018 - 09.2019
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept all prep areas clean by sweeping, mopping, and washing down counters.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
Education
Bachelor of Science - HOTEL AND RESTAURANT MANAGEMENT
UNIVERSITY OF CEBU MAIN CAMPUS
CEBU CITY 04.2001 -
Skills
Friendly, positive attitude
Certification
Leadership Service and Loyalty to Society of junior Hoteliers
Timeline
Leadership Service and Loyalty to Society of junior Hoteliers
03-2025
INA MALOPRODAJNI SERVISI D.O.O
WAITRESS
07.2024 - Current
BARISTA
Costa Coffee
07.2022 - 04.2024
DEALER ACCOUNT COORDINATOR
HR NETWORK, INC.
07.2021 - 07.2022
SERVICE CREW
LEONA CAKES AND PASTRIES
11.2019 - 03.2020
GELATISSIMO CAFE, SERVICE CREW
AFFOGATO CORP.
03.2018 - 09.2019
On The Job Training HRM Department (1000 hrs)
03-2018
Skills,Knowledge Integration for Livelihood and Life-Sustainability
10-2015
On The Job Training (508)
02-2015
Data Science and Technology Corporation
04-2014
Bachelor of Science - HOTEL AND RESTAURANT MANAGEMENT
UNIVERSITY OF CEBU MAIN CAMPUS
04.2001 -
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