Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Desiree calvin

kyle,tx

Summary

I am a dedicated direct care worker passionate about helping clients lead fulfilling lives by managing health-related conditions. I am an accommodating and respectful professional with hands-on experience providing companionship and emotional support. Proficiently documenting vital statistics and health metrics. I’m knowledgeable about appointment scheduling and planning while being well-organized and compassionate with good relationship building skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Team Lead

IBEX Global
11.2022 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

Medication Technician

Auberge at Onion Creek
12.2019 - Current
  • Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Explained treatment procedures, medications, and diets to inform patient and patient's family of care and progress.
  • Demonstrated exceptional attention to detail when preparing medication dosages, leading to increased patient satisfaction scores.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.

Cashier Team Lead

Conns Home Plus Warehouse
09.2018 - 12.2019
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Processed both cash and card purchases and returns.
  • Increased customer loyalty and retention.
  • Trained team members on cash register operation and cash handling.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.

Mental Health Technician

Oceans Behavioral Hospital
10.2015 - 12.2018
  • Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
  • Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
  • Treated clients and families with respect and dignity.
  • Took patient blood pressure and pulse rate, reporting findings in health charts.
  • Facilitated communication between patients and healthcare professionals to improve care coordination.
  • Utilized de-escalation techniques effectively, reducing instances of patient agitation.

Assistant Store Manager

Dollar General
01.2012 - 01.2015
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.

Education

diploma -

Lehman high school
01.2008

Skills

  • Communication
  • Teambuilding
  • Care plan management
  • Compassionate client care
  • Behavior redirection
  • Community activities
  • Proper phone etiquette
  • Cash management experience
  • Client satisfaction
  • Knowledgeable of state regulations
  • Client documentation
  • Coaching and Mentoring
  • Performance Improvement

Accomplishments

    IBEX VIP 2024

Timeline

Team Lead

IBEX Global
11.2022 - Current

Medication Technician

Auberge at Onion Creek
12.2019 - Current

Cashier Team Lead

Conns Home Plus Warehouse
09.2018 - 12.2019

Mental Health Technician

Oceans Behavioral Hospital
10.2015 - 12.2018

Assistant Store Manager

Dollar General
01.2012 - 01.2015

diploma -

Lehman high school

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Desiree calvin