DESIREE CAPELLO
Lakeland,FL
Summary
Adept at elevating customer experiences, I leveraged my active listening and critical thinking skills at JENKINS NISSAN to resolve complaints, boosting loyalty. Trained in data entry and staff development, I excel in administrative support, ensuring high satisfaction and efficiency. My approach consistently enhances team capabilities and customer service outcomes.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
JENKINS NISSAN
08.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Trained new personnel regarding company operations, policies and services.
- Educated customers about billing, payment processing and support policies and procedures.
- Cross-trained and provided backup support for organizational leadership.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Customer Service Cashier
AutoZone
10.2022 - 07.2023
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Met customer service goals and exceeded customer expectations.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed refunds and exchanges in accordance with company policy.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Answered product questions using knowledge of sales and store promotions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Handled cash with high accuracy and took care to check bills for fraud.
- Redeemed coupons to discount purchases.
- Worked with floor team and managers to meet wide range of customer needs.
Education
High School Diploma -
ZEELAND EAST HIGHSCHOOL
Zeeland, MI05-2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Professional telephone demeanor
- Scheduling
- Appointment scheduling
- Administrative support
- Staff training
- Filing
Languages
English
Professional Working
Timeline
Customer Service Representative
JENKINS NISSAN
08.2023 - Current
Customer Service Cashier
AutoZone
10.2022 - 07.2023
High School Diploma -
ZEELAND EAST HIGHSCHOOL
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