Desiree Carocci
Kennedale,TX
Summary
Driven Manager with team leadership, planning and organizational skills. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Seeking a challenging position and thrive in environments where performance and achievement are recognized and rewarded. Eager to take on new challenges and make a meaningful impact in a fast-paced setting.
Overview
11
11
years of professional experience
Work History
Manager, Centralized Leasing (12 Communities)
Greystar
01.2022 - Current
- Partners with operational directors to achieve monthly budgeted occupancy goals
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Provides daily leadership and guidance to ensure that the team operates efficiently and effectively
- Monitoring Performance: Regularly assessing team performance, providing feedback, and implementing strategies for improvement as needed
- Routinely reviewing reports to track the team's progress against established KPIs
- Look for trends, patterns, or areas of concern that may require attention.
- Mentor junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Leasing Professional (Centralized Leasing) 1,456 Units
Greystar
06.2021 - 01.2022
- Managing large amount of inbound and outbound calls in a timely manner
- Managing prospect follow up
- Identifying customers needs, clarify information, research every issue providing solutions
- Coordinating Leasing strategies to achieve communities desired occupancy
- Managing Applications
- Preparing leases and move in packets
- Providing exceptional customer service to ensure a smooth transition to the onsite team.
Tri-Site Assistant Community Manager 800 Units
Irvine Company
08.2018 - 06.2021
- Supervises, trains and evaluates/develops staff
- Perform property inspections to maintain curb appeal and to assess any maintenance concerns
- Prepares monthly variance reports and process invoices
- Provides weekly/monthly reports as required by Senior Director
- Provides daily leadership for the team
- Works with appropriate contactors to manage all community projects
- Address customer service escalations
- Monitors and manage resident ledgers
- Manages the day to day operations within the Resident Services Office
- Supervised Leasing Professionals
- Worked with Section 8 and Low Income Housing.
Dual Site SR. Resident Relations Representative 800 Units
Irvine Company
12.2014 - 08.2018
- Manage the renewal process
- Support in weekly team auditing
- Participating in Policy and Procedure Focus Group
- Support in NPS and Yelp tracking and follow up
- Support in training new associates
- Pre-approval of all Final Account Statements
- Property walks, including make-ready units
- Address customer service escalations.
Leasing Professional for Irvine Company
07.2014 - 12.2014
- Leasing apartments
- Answered phone calls
- Scheduled appointments.
City Carrier Assistant
United States Postal Services
04.2014 - 07.2014
- Deliver and collect all classes of mail
- Casing mail in sequence for delivery
- Providing a Positive experience for customers.
- Managed high-volume mail deliveries during peak seasons, ensuring timely and accurate distribution to customers.
Teachers Assistant
The Learning Experience
10.2012 - 04.2014
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Graded assignments and reported individual progress to teacher.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Supported student learning objectives through personalized and small group assistance.
Education
High School Diploma -
Trabuco Hills High School
Mission Viejo, CASkills
- Performance Management
- Customer Relationship Management (CRM)
- Operations Management
- Business Administration
- Staff Development
- Financial Management
- Staff Training and Development
- Customer Service
- Onboarding and Orientation
- Employee Coaching and Mentoring
Timeline
Manager, Centralized Leasing (12 Communities)
Greystar
01.2022 - Current
Leasing Professional (Centralized Leasing) 1,456 Units
Greystar
06.2021 - 01.2022
Tri-Site Assistant Community Manager 800 Units
Irvine Company
08.2018 - 06.2021
Dual Site SR. Resident Relations Representative 800 Units
Irvine Company
12.2014 - 08.2018
Leasing Professional for Irvine Company
07.2014 - 12.2014
City Carrier Assistant
United States Postal Services
04.2014 - 07.2014
Teachers Assistant
The Learning Experience
10.2012 - 04.2014
High School Diploma -
Trabuco Hills High School