Desiree Castaneda
Ontario,CA
Summary
Dynamic Account Manager with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
Overview
19
19
years of professional experience
Work History
Account Manager
STG Logistics
07.2022 - 08.2023
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Contributed to team objectives in fast-paced environment.
- Recorded accurate and efficient records in customer database.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Responded to high volume of phone and email requests to provide logistics information.
- Developed understanding of transportation management platforms to drive content integration with client systems and platforms.
- Controlled costs with optimized route plan to maximize daily appointments and minimize time or field waste.
- Scheduled and organized delivery routes.
- Answered phone calls and responded to customer emails.
- Scheduled deliveries and pickups according to customer needs.
- Managed customer accounts and invoicing.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Communicated with customers to provide delivery updates and resolution.
- Monitored flow of paperwork and directed information to appropriate departments.
- Utilized customer feedback to improve customer service.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Account Manager
XPO Logistics
11.2020 - 07.2022
- Built and maintained strong client relationships to drive business growth.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
- Built relationships with customers and community to promote long term business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Responded to high volume of phone and email requests to provide logistics information.
- Developed understanding of transportation management platforms to drive content integration with client systems and platforms.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Controlled costs with optimized route plan to maximize daily appointments and minimize time or field waste.
- Scheduled and organized delivery routes.
- Answered phone calls and responded to customer emails.
- Scheduled deliveries and pickups according to customer needs.
- Communicated with customers to provide delivery updates and resolution.
- Monitored and tracked dispatch communication systems.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Developed and implemented customer service policies and procedures.
Account Manager
TD Kessler/Agent For XPO
05.2004 - 11.2020
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
- Liaised with marketing and sales teams to develop targeted campaigns.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Contributed to team objectives in fast-paced environment.
- Maintained current knowledge of evolving changes in marketplace.
- Achieved or exceeded company-defined sales quotas.
- Set and achieved company defined sales goals.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Responded to high volume of phone and email requests to provide logistics information.
- Developed understanding of transportation management platforms to drive content integration with client systems and platforms.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Controlled costs with optimized route plan to maximize daily appointments and minimize time or field waste.
- Scheduled and organized delivery routes.
- Answered phone calls and responded to customer emails.
- Scheduled deliveries and pickups according to customer needs.
- Managed customer accounts and invoicing.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Education
Granada Hills, CA
Skills
- Business Process Optimization
- Account Management
- Critical Thinking
- Organization and Time Management
Timeline
Account Manager
STG Logistics
07.2022 - 08.2023
Account Manager
XPO Logistics
11.2020 - 07.2022
Account Manager
TD Kessler/Agent For XPO
05.2004 - 11.2020