Desiree Castillo
BOSTON,MA
Summary
Always available to share my exceptional Customer Service, great organizational skills. My strong background as a Leader, and Financial Advisor as years go by, will make me a great addition to the team.
Overview
2026
2026
years of professional experience
Work History
CONTACT REPRESENTATIVE GS96
TELESERVICE REPRESENTATIVE
- Provide assistance to beneficiaries, advise about Retirement, Survivors, Disability, Medicare
- Insurance and Supplemental Security income program to inquirers, , GS96
- Perform duties involving telephone contacts to determine the nature of their problems or interest about Social Security Benefits.
Primerica
02.2011 - Current
- Provide privates Retirement plan and Life Insurance.
LEAD AIRPORT OPERATIONS
JetBlue Airways
12.2011 - 10.2024
- The Airport Operations Crew checks-in, verifies Customers' personal Identification
- Meets and assists with flight arrivals and departures, coordinates Customer boarding and deplaning; assists
- Customers with special needs; and complies with any ad-doc requests as needed
Social Security Administration
04.2006 - 11.2010
SECURITY GUARD
MVM INC, ARM
04.2006 - 03.2008
- Provided access controls to all GSA Federal buildings and contracted sites, maintain the safety in the building and escorted any disruptive behavior.
MVM
03.2005 - 04.2006
Education
Bachelor of Arts - Public Relations
Northeastern University
Boston, MA05-2008
Skills
- Retirement planning
- Insurance consulting
- Social Security guidance
- Customer assistance
- Bilingual (Spanish/English)
Timeline
LEAD AIRPORT OPERATIONS
JetBlue Airways
12.2011 - 10.2024
Primerica
02.2011 - Current
Social Security Administration
04.2006 - 11.2010
SECURITY GUARD
MVM INC, ARM
04.2006 - 03.2008
MVM
03.2005 - 04.2006
CONTACT REPRESENTATIVE GS96
TELESERVICE REPRESENTATIVE
Bachelor of Arts - Public Relations
Northeastern University
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