Desiree Castrellon
La Habra,CA
Summary
Result-driven individual seeking a role where I can apply my skills while continuing to develop professionally and advance within any organization.
Overview
9
9
years of professional experience
Work History
Office Technician
Parkia Inc.
Santa Fe Springs, California
02.2024 - Current
- Type, review, and submit timesheets daily
- Enter equipment and time for Payroll in B2W daily to ensure correct pay
- Assist with updating and sending out daily roster as well as revised rosters
- Created/Entered new job packets and included any necessary forms for DET, SOR's, IMAC's
- Reviewed/Typed closed jobs accurately and enter information into appropriate folders for DWP access
- Daily vehicle DVIR issues sent in to ensure vehicles get worked on/have been completed
- Procured materials and poles for various job assignments
- Upkept a transformer log to track which ones go out into the work field and new ones brought in
- Act as a link to assist employees with Payroll, HR, IT updates and issues
Front Desk
LA Fitness
Yorba Linda, California
01.2024 - 04.2024
- Greeted members and guests, providing a welcoming and professional first impression
- Handled customer inquiries regarding memberships, classes and gym policies
- Processed payments, renewals, and cancellations accurately
- Answered phone calls regarding questions, and payments
Team Lead
Walmart
Buena Park, California
05.2021 - 01.2024
- Performed daily cash office duties, prepared money tills for each department, and fed bills into self-checkout.
- Delegated tasks to associates to optimize daily operations
- Conducted yearly performance reviews to provide feedback and development opportunities
- Mentored and coached team members to ensure successful performance
- Interview new hires and help with the onboard process and do tours around the store
- Approve/Deny vacation as requested to ensure coverage for the following weeks and/or days
- Assisted customers with complaints and concerns, implementing solutions to enhance shopping experience
Personal Shopper
Walmart
Brea, California
01.2020 - 05.2021
- Assisted customers online orders in selecting products based on preferences and needs.
- Coordinated with store staff to ensure product availability and organization.
- Utilized store technology to efficiently locate items for customers.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Satisfied customers with quick, accurate service under tight deadlines.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Scanned items when pulling from shelves to update system stock information.
- Assisted teammates with daily tasks during peak periods.
- Greeted customers and answered product or service questions.
Customer Service Manager
Walmart
Brea, California
11.2019 - 01.2020
- Resolved escalated customer issues through effective communication and problem-solving.
- Collaborated with other departments to address customer feedback and concerns.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints
- Manage lunch and break times efficiently to ensure coverage for registers
- Handled large amounts of money to and from other department tills within the store
- Deposited cash into cash machine each night in preparation for audits.
Cashier
Walmart
Brea, California
09.2017 - 11.2019
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collected payments and provided accurate change.
- Executed tasks as requested by management.
- Maintained cleanliness of checkout area to enhance customer experience.
- Delivered clean, fast, and friendly service to promote customer satisfaction.
Education
High School Diploma -
Sonora High School
La Habra, CA06-2017
Skills
- Highly organized with the ability to manage time efficiently
- Data entry
- Verbal and written communication (client interaction, conflict interaction)
- Quick learner who adapts easily to new tasks and environments
Timeline
Office Technician
Parkia Inc.
02.2024 - Current
Front Desk
LA Fitness
01.2024 - 04.2024
Team Lead
Walmart
05.2021 - 01.2024
Personal Shopper
Walmart
01.2020 - 05.2021
Customer Service Manager
Walmart
11.2019 - 01.2020
Cashier
Walmart
09.2017 - 11.2019
High School Diploma -
Sonora High School