Desiree Chavez
Grand Terrace,California
Summary
Dedicated second semester nursing student with a passion for people and healthcare. CPR certified and unit secretary trained with 2+ years of experience. Committed to increase treatment knowledge through hands on learning for professional development.
Overview
9
9
years of professional experience
Work History
Patient Care Assistant
Loma Linda University Children's Hospital
07.2024 - Current
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Facilitated effective communication between patients, families, and healthcare staff to ensure understanding and address concerns.
Unit Secretary
Redlands Community Hospital
02.2024 - 06.2024
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Facilitated smooth discharge processes for patients, providing necessary documentation and instructions for follow-up care as directed by physicians or nurses.
- Organized paperwork such as charts and reports for office and patient needs.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained patient confidentiality in line with HIPAA regulations.
Unit Secretary
Loma Linda University Medical Center
02.2022 - 02.2024
- Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
- Streamlined unit operations by maintaining an organized filing system for easy access to patient information.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
Barista
Starbucks
02.2019 - 02.2022
- Recommend products based on solid understanding of individual customer needs and preferences.
- Maintain positive customer relations and ensure customer satisfaction.
- Constantly expanding personal knowledge of coffee styles and varieties.
- Process multiple cash and credit card transactions each day.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Prevent infections and maintain store professionalism by cleaning and sanitizing work areas hourly.
- Promote customer loyalty by remembering personal preferences and allergy information.
- Maintain and operate espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Team Member
Chick-fil-A
02.2017 - 09.2018
- Developed strong relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Took inventory as well as stocking and restocking items as needed.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Mentored junior team members on protocols and procedures of each station to maximize contributions.
- Sought out ways to go above and beyond job requirements.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained order accuracy and customer satisfaction by double-checking labels.
Sales Associate
Victoria’s Secret
10.2016 - 01.2017
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Drove team revenue totals by bringing in over $3,000 in sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated customers on promotions to enhance sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Seasonal Sales Associate
Hollister
10.2016 - 01.2017
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Engaged with customers to effectively build rapport and lasting relationships.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Processed product returns and assisted customers with other selections.
- Educated customers on promotions to enhance sales.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
Bachelor of Science - Nursing
California Baptist University
Riverside, CA04-2026
Pre-nursing Studies
Riverside City College
Riverside, CAHigh School Diploma -
Grand Terrace High School At The Ray Abril Jr. Edal Complex
Grand Terrace, CA06.2016
Skills
- Friendly and outgoing
- Relationship development
- Multi-tasking
- Adaptive and Creative
- Hospitality service expertise
- Vital signs documentation
- Emotional support
- Confidentiality Understanding
- Verbal And Written Communication
- Document Management
- Written and verbal communication
- Medical terminology
Timeline
Patient Care Assistant
Loma Linda University Children's Hospital
07.2024 - Current
Unit Secretary
Redlands Community Hospital
02.2024 - 06.2024
Unit Secretary
Loma Linda University Medical Center
02.2022 - 02.2024
Barista
Starbucks
02.2019 - 02.2022
Team Member
Chick-fil-A
02.2017 - 09.2018
Sales Associate
Victoria’s Secret
10.2016 - 01.2017
Seasonal Sales Associate
Hollister
10.2016 - 01.2017
Bachelor of Science - Nursing
California Baptist University
Pre-nursing Studies
Riverside City College
High School Diploma -
Grand Terrace High School At The Ray Abril Jr. Edal Complex
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