Desiree Ching
Honolulu,HI
Summary
Dynamic finance professional with extensive experience at Hawaiian Airlines, excelling in financial analysis and procurement processes. Recognized for outstanding service excellence and cross-functional collaboration, I effectively managed invoicing and accruals, driving optimization and ensuring accurate financial reporting. Passionate about fostering teamwork and achieving organizational goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Senior Specialist - IT Financial Services
Hawaiian Airlines, Inc.
Honolulu, HI
04.2018 - Current
- Conducted spending analysis to identify areas for optimization.
- Facilitated procurement of diverse goods and services across the organization.
- Managed accruals and provided explanations for variances during monthly financial reviews with IT department.
- Managed invoicing for IT-related acquisitions.
- Commended by supervisors for consistent excellence in customer service.
- Efficiently managed task priorities to accomplish service goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked with cross-functional teams to achieve goals.
Division Accountant
Hawaiian Airlines, Inc.
Honolulu, HI
10.2013 - 04.2018
- Conducted thorough reviews of general ledger to maintain accurate account records.
- Coordinated with external auditors to provide detailed accounting information for annual audits.
- Worked closely with department managers across divisions to create effective budgets that aligned with organizational objectives.
- Performed ad hoc analyses as needed by senior management including industry research and competitor benchmarking.
- Managed the month-end close process ensuring timely submission of accurate financial statements and disclosures.
Administrative Assistant to the Vice President
Hawaiian Airlines, Inc.
Honolulu, HI
07.2011 - 10.2013
- Served as Administrative Assistant supporting VP Controller and VP Procurement.
- Handled incoming calls and directed callers to appropriate department or employee.
- Coordinated travel arrangements, including flights, hotels, transportation, itineraries, and visas. and completed expense reports for travel reimbursement.
- Answered phone calls promptly while maintaining a professional demeanor at all times.
- Performed quality assurance checks on documents prepared for VP's signature before submission.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Assisted in preparing correspondence such as letters, memos, emails for the Vice President's signature or approval.
- Reconciled invoices from vendors against purchase orders issued by the VP's office.
- Organized meetings and conference calls for the Vice President and staff teams with internal and external stakeholders.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
IT Financial Support Specialist
Hawaiian Airlines, Inc.
Honolulu, HI
03.2007 - 07.2011
- Handled processing of invoices for IT and telecommunication services.
- Facilitated execution of IT contracts for Strategic Procurement Division.
- Supported acquisition processes for technology and communication resources.
- Evaluated existing processes and procedures for potential areas of improvement.
- Prepared accruals for IT expenses to ensure accurate financial reporting.
IT Support Center Specialist
Hawaiian Airlines, Inc
Honolulu, HI
10.2005 - 03.2007
- Functioned as primary liaison for IT-related troubleshooting across multiple company departments.
- Provided remote support to employees for emergency escalations regarding daily operations (for example, network lockout, reservation and ticketing issues, and MS Office questions).
- Performed administrative duties such as filing documents, processing invoices.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Reservation Agent
Hawaiian Airlines, Inc
Honolulu, HI
08.1998 - 10.2005
- Facilitated travel reservation bookings to and from Hawaii.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Answered inbound calls and responded to customer inquiries regarding reservations.
- Facilitated collaboration between Service Desk and travel agents for seat assignments.
- Collaborated in developing the user interface for Reservations and Airport Agents' ticketing and check-in processes.
- Documented departmental policies and changes.
Education
Associate of Arts - Psychology, Accounting And Business
Leeward Community College
Pearl City, HI05-1998
High School Diploma -
Leilehua High School
Wahiawa, HI06-1994
Skills
- Financial analysis
- Budget management
- Procurement processes
- Invoice Management
- Accrual Process Coordination
- Cross-functional collaboration
- Service Excellence
- Collaborative Team Engagement
- Account Reconciliation Oversight
- Prioritization Skills
Accomplishments
- Honored with the Quarterly Kupono Award in 1994
- Received Kupono Recognition in 2023
Certification
- Help Desk Credentials Certificate - 2005
- Microsoft Excel & Excel Advance Certificates - 2005
Affiliations
- Hula Dancer
- Volunteer on School Parent Board as a Treasurer for Hawaiian Ensemble
- Volunteer 2x a year with Hawaiian Airlines in giving back to community through evens and cleanups
References
References available upon request.
Timeline
Senior Specialist - IT Financial Services
Hawaiian Airlines, Inc.
04.2018 - Current
Division Accountant
Hawaiian Airlines, Inc.
10.2013 - 04.2018
Administrative Assistant to the Vice President
Hawaiian Airlines, Inc.
07.2011 - 10.2013
IT Financial Support Specialist
Hawaiian Airlines, Inc.
03.2007 - 07.2011
IT Support Center Specialist
Hawaiian Airlines, Inc
10.2005 - 03.2007
Reservation Agent
Hawaiian Airlines, Inc
08.1998 - 10.2005
Associate of Arts - Psychology, Accounting And Business
Leeward Community College
High School Diploma -
Leilehua High School
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