Desiree Chouinard
Los Alamitos,CA
Summary
Accomplished Office Manager with a proven track record at Lawrence Geisse, M.D., where I enhanced team productivity and streamlined operations. Expert in office management and customer service, I significantly improved organizational efficiency and employee retention. Skilled in office administration and fostering positive relationships, my strategic approach led to a harmonious and well-organized workplace. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
23
23
years of professional experience
Work History
Office Manager
Lawrence Geisse, M.D.
Los Alamitos, CA
09.2001 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
High School Diploma -
Fort Vancouver High School
Vancouver, WASkills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative Support
- Payroll Processing
Timeline
Office Manager
Lawrence Geisse, M.D.
09.2001 - Current
High School Diploma -
Fort Vancouver High School