Desiree Clark
Acworth,GA
Summary
Highly qualified, healthcare and customer focused professional with several years of successful experience in positions of increasing responsibility and duties. Operates with a strong sense of urgency and thrives in a fast paced environment. Seeking a challenging and stimulating position which offers plenty of scope for initiative and career advancement.
Overview
13
13
years of professional experience
Work History
Patient Care Technician CARU
Wellstar Kennestone Hospital
01.2023 - Current
- Performed new patient registration; updated registration and insurance information
- Prepared and submitted billing data and medical claims to insurance companies
- Collected and reviewed referrals and pre-authorizations
- Responded to telephone inquiries from all callers, following established protocols for prescription request and messaging
- Managed medical records and documents, inputted information into internal database, retrieved and relayed information to practitioners
- Maintained and monitored the status of patient records and medical history, including internal databases
- Facilitated communication between patients and doctors offices, combining patience and determination to troubleshoot patient issues
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery
- Streamlined patient check-in process, enhancing efficiency of care delivery.
- Monitor patients’ heart rhythms and document significant findings for review by cardiologists
- Prepare patients for procedures by taking vital signs, reviewing medical history, and explaining procedures
- Enhanced cardiology department efficiency by streamlining processes for scheduling and conducting EKGs.
- Provided thorough patient education on cardiac diagnostic procedures, reducing anxiety levels and increasing understanding of their condition.
- Supported healthcare team by maintaining responsibility for electrocardiogram monitoring, defibrillation and cardio rehabilitation training.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Patient Care Coordinator
Saylers LLC
10.2020 - 06.2022
- Consulted and collaborated with other health care providers and specialists to arrange patient appointments and treatment plans
- Checked-in on patients regularly and evaluated and documented their progress
- Assisted the care team with developing and assessing health interventions
- Attended ongoing training and courses to keep abreast of new developments in health care
- Assisted with securing funding for medical care as required
- Treated patients with empathy and respect while conducting oneself in a professional manner
- Listened to customer’s concerns, solved problems, answered questions and worked with them to find a resolution while showing empathy
- Receive in-bound calls from customers and provide superior service
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Trained new weight loss counselors in company protocols, ensuring consistent delivery of high-quality services across the team.
Behavioral Paraprofessional
Atlanta Public Schools NW
06.2016 - 08.2019
- Provided exceptional support to children's parents via telephone and e-mail
- Maintained and updated records related to the development and implementation of student BSPs or BIPs
- Collected and chart behavioral data, provided support to teachers and classroom staff in monitoring individual student behavior
- Implemented student BSPs and BIP in classrooms and other instructional settings
- Modeled the use of ABA methodologies in increasing or decreasing target behaviors
- Performed student observations at assigned school sites for the purpose of initial training and ongoing support, including follow-up activities related to data collection
- Completed required documentation or reports and provided direct behavior intervention support in special day classrooms, integrated settings and natural environments
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Helped students build skills to navigate typical academic and social situations.
- Completed observations of students in classroom and social situations.
- Improved behaviors through modeling, role-playing and other effective strategies.
- Conducted thorough Behavior Assessment Plans (BAPs) along side Behavior Specialist and Counselor to identify triggers and develop effective intervention strategies.
- Collaborated with multidisciplinary teams to create and monitor BIPs, ensuring consistent application and positive outcomes
Phlebotomist
Quest Diagnostics
03.2012 - 05.2016
- Consulted and collaborated with other health care providers and specialists to arrange patient appointments and treatment plans
- Checked-in on patients regularly and evaluated and documented their progress
- Assisted the care team with developing and assessing health interventions
- Attended ongoing training and courses to keep abreast of new developments in health care
- Assisted with securing funding for medical care as required
- Treated patients with empathy and respect while conducting oneself in a professional manner
- Listened to customer’s concerns, solved problems, answered questions and worked with them to find a resolution while showing empathy
- Receive in-bound calls from customers and provide superior service
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Trained new weight loss counselors in company protocols, ensuring consistent delivery of high-quality services across the team.
Education
Associate of Science - Nursing
Chattahoochee Technical College
Marietta, GAHigh School Diploma -
Gardena Senior High School
Gardena, CASkills
- Scheduling
- Complaint Resolution
- Software Programs
- Claims Resolution
- Data Analysis
- ZenDesk
- Payment Processing
- Proficient in Technology
- Infection control standards
- Blood Glucose Testing
- Patient Observation
- Vital signs monitoring
- Specimen Collection
- Emergency Response
- Data Collection
- EKG Interpretation
- Clinical Training
- Infection prevention
- Medical Equipment Operation
- CPR/AED
- Basic Life Support
- Electronic Charting
- Medical terminology knowledge
- CNA Certification
- Heartsaver CPR AED (CPR AED)
- Customer Support
- Data Entry
- Inbound phone calls
- Call Center Operations
- Call Control
- Complaint resolution
- Appointment Scheduling
- Product Knowledge
- Quality Control
- Customer Relationship Management
Timeline
Patient Care Technician CARU
Wellstar Kennestone Hospital
01.2023 - Current
Patient Care Coordinator
Saylers LLC
10.2020 - 06.2022
Behavioral Paraprofessional
Atlanta Public Schools NW
06.2016 - 08.2019
Phlebotomist
Quest Diagnostics
03.2012 - 05.2016
High School Diploma -
Gardena Senior High School
Associate of Science - Nursing
Chattahoochee Technical College
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