Work History
Overview
Education
Skills
Summary
Generic

desiree clucas

CNA
Port Orange,FL

Work History

Private CNA

Self Employed
Port Orange, FL
12.2022 - Current
  • Facilitated communication between patients, families, and healthcare providers to ensure all parties were informed of care plans and progress updates.
  • Enhanced patient comfort by providing compassionate and attentive care.
  • Educated patients and family members on best home care practices for healing and recovery.
  • Performed light housekeeping tasks to maintain a clean, safe, and comfortable environment for patients at home.
  • Promoted patient independence through skill-building activities, goal-setting, and encouragement in reaching milestones.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.

CNA/Unit Secretary

Halifax Medical Center
Port Orange, FL
12.2019 - 10.2021
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Supported patient admissions, discharges, and transfers to promote team productivity.
  • Collected and transported specimens to prepare for lab testing.
  • Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
  • Documented patient information and care activities in electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Identified issues, analyzed information and provided solutions to problems.
  • Resolved problems, improved operations and provided exceptional service.
  • Answered multi-line telephone system, provided information, and directed calls.
  • Enhanced patient satisfaction by efficiently managing medical records and maintaining strict confidentiality standards.
  • Prepared admissions charts and scanned records.
  • Prepared and processed patient referrals and transfer requests.
  • Greeted and interacted with patients to provide information, answer questions and assist with needs.
  • Monitored and communicated patient dietary plans to carry out physician orders and prevent errors.
  • Answered unit calls and took messages for healthcare staff to maximize team productivity.
  • Arranged discharges and patient transportations.
  • Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
  • Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
  • Consistently met deadlines when completing tasks such as filing documents or inputting data into the hospital''s system.
  • Charted vital signs and added telemetry strips to charts.
  • Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Helped patients complete range of motion exercises to prevent loss of function during care.

Administrative Assistant/Co-Founder

MDS Home Repair
Fort Mill , SC
03.2010 - 08.2019
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Executed record filing system to improve document organization and management.
  • Managed filing system, entered data and completed other clerical tasks.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Assisted staff members with special tasks on daily basis.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Resolved problems, improved operations and provided exceptional service.
  • Delivered services to customer locations within specific timeframes.
  • Increased client referrals by consistently delivering high-quality repairs that exceeded expectations.
  • Collaborated with team members to efficiently manage workload, boosting overall productivity and effectiveness.
  • Facilitated smooth communication between clients, subcontractors, suppliers, and internal teams throughout the entire remodeling process.

CNA

Southminister Retirment Community
Charlotte, NC
04.2010 - 01.2017
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Maintained a safe and clean environment, reducing the risk of infection or injury.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Promoted client independence through encouragement and assistance in self-care tasks when appropriate.
  • Assisted patients with self-administered medications.

Overview

14
14
years of professional experience
6
6
years of post-secondary education

Education

High School Diploma -

Home School
Cleveland, OH
09.1997 - 06.2001

Pre Nursing/CNA

Pleasant Lake Villa School of Nursing
Cleveland, OH
01.2006 - 08.2006

General Education

Daytona State College
Daytona Beach, FL
04.2018 - 03.2020

Skills

  • Customer Service
  • Documentation
  • Recordkeeping
  • Filing
  • Budgeting
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks
  • Self-motivated, with strong sense of personal responsibility
  • Interpersonal communication
  • Computer skills
  • Leadership
  • Teamwork/Teambuilding
  • multitasking Abilities
  • Conflict Resolution
  • Activities of Daily Living (ADL) Support
  • Empathy and Compassionate Care
  • Consistent Follow Through
  • Quality Patient Care
  • CPR Certified
  • Goal Setting
  • Call Control
  • Documentation review
  • Clinical Documentation
  • Policy and Procedure Compliance
  • Compassionate and Caring

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure a position. Detail-oriented team player. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate and accomplished Co-Owner with track record of success in business development, customer service and team building. Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education.

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desiree clucasCNA