Desiree Collins
LA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Medical Office Specialist
Baton Rouge General Physicians
03.2022 - Current
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
- Updated patient information and insurance details for accurate electronic medical records.
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
- Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Trained newly hired administrative staff members on office policies, procedures, and best practices, fostering a supportive team environment.
- Coordinated staff schedules to ensure adequate coverage during peak hours and minimize wait times for patients.
Patient Service Specialist
Hematology Oncology
12.2019 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Greeted and assisted patients with check-in procedures.
- Resolved patient complaints using established follow-up procedures.
- Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
Client Engagement Manager
Office Depot
03.2018 - Current
- Monitoring the financial performance of retail store, as well as managing budgets.
- Oversee pricing and stock control.
- Mentored and developed junior team members, fostering an environment that encouraged professional growth and continuous improvement.
- Enhanced client relationships by consistently delivering exceptional service and support.
- Conducted regular performance reviews, identifying areas for improvement and implementing necessary changes.
- Resolved escalated issues promptly and professionally, maintaining high standards in issue resolution times while preserving positive working relationships.
Part-Time Receptionist
Fresenius Kidney Care
01.2016 - 07.2018
- Operate office equipment such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
ASSISTANT MANAGER
BURGER KING
10.2015 - 03.2017
- Resolve personnel issues, Interview, hire new staff and evaluate employee performance
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
SHIFT MANAGER
TACO BELL
05.2013 - 09.2015
- Trained workers in food preparation, service sanitation and safety procedures
- Promoted a positive work environment through open communication and constructive feedback.
- Tracked receipts, employee hours, and inventory movements.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Perform various financial activities such as, cash handling, and deposit preparation.
- Maintained high standards of customer service during high volume times
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Education
Vocational - Esthetics
Richport Technical College
Baton Rouge, LA09-2022
HIGH SCHOOL DIPLOMA -
BELAIRE HIGH SCHOOL
Baton Rouge, LA05.2014
Skills
- Customer service
- Patient scheduling
- Medical documentation
- Patient registration
- Sales
- Inventory
- Microsoft Excel
- Problem solving
- Microsoft Office
- Management
- Excel
- Clinical and administrative support
- Guest Services
- Problem-solving abilities
Timeline
Medical Office Specialist
Baton Rouge General Physicians
03.2022 - Current
Patient Service Specialist
Hematology Oncology
12.2019 - Current
Client Engagement Manager
Office Depot
03.2018 - Current
Part-Time Receptionist
Fresenius Kidney Care
01.2016 - 07.2018
ASSISTANT MANAGER
BURGER KING
10.2015 - 03.2017
SHIFT MANAGER
TACO BELL
05.2013 - 09.2015
HIGH SCHOOL DIPLOMA -
BELAIRE HIGH SCHOOL
Vocational - Esthetics
Richport Technical College
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