Desiree Cooper
Humble
Summary
Dynamic Customer Service Supervisor at USPS with a proven track record in enhancing team productivity and customer satisfaction. Skilled in problem-solving and team leadership, I effectively resolved escalated issues and fostered collaboration, resulting in improved service quality and a positive work environment. Committed to training and mentoring staff for success.
Overview
8
8
years of professional experience
Work History
Customer Service Supervisor
USPS
05.2024 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
Acting Supervisor
USPS
01.2023 - 05.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Mail Carrier
USPS
05.2017 - 01.2023
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
Education
C.E King High School
Houston,TX06-2014
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Team building and leadership
- Decision-making
- Team leadership
- Training and mentoring
- Customer relations
Timeline
Customer Service Supervisor
USPS
05.2024 - Current
Acting Supervisor
USPS
01.2023 - 05.2024
Mail Carrier
USPS
05.2017 - 01.2023
C.E King High School
Similar Profiles
Jocelyn ParksJocelyn Parks
Clerk at USPSClerk at USPS
Mathilda BarteltMathilda Bartelt
PSE Clerk at USPSPSE Clerk at USPS
Steve ClowerSteve Clower
City Letter Carrier at USPSCity Letter Carrier at USPS
Ryan Leigh-Ann WheelerRyan Leigh-Ann Wheeler
City Letter Carrier at USPSCity Letter Carrier at USPS
Markell McAdamsMarkell McAdams
Electrician at DeltaElectrician at Delta